[Resolved]  Club Mahindra Holidays — gift voucher not received

Address:

Chandigarh, Mohali, Punjab, 140301

Dear sir/madam

My wife, mrs anju aggarwal (Mobile number _) had received a call from ms. Mahi mobile number [protected] (Also used by ms. Somya as she picks up call sometimes) on 13th july 2019 that we have won 2n, 3d trip under club mahindra. All we need to do is to come and attend a short meeting of 30 min and the holiday voucher will be handed over to you there with 6 months validity. The meeting was scheduled at 4:30 pm dated 13th july 2019 at hotel jw marriott.
We came to there desired location at 4.30 pm and met this guy raman thakur another representative who had shown us the slides and explained us about the membership details. However, he said in the beginning that it will take not more than 45 min but instead took more than 2 hours of ours and finally we were free by 6.40 pm.
In this while, they were not at all hospitable and just offered some water in the beginning. Then as soon as they came to know that we are not interested in the membership they became very rude to us and ignored us like anything. Mr. Raman left our table for 15 min and came back just to say that they could not generate the holiday voucher as the person who generates the voucher is missing. Then we had to wait for another 10 min and finally they told us that they will whatsapp me the holiday voucher in half an hour.
After that we left the place assuming that we will receive the holiday voucher within half an hour. But since then we have been calling ms. Mahi daily that we have not yet received the voucher. Even she has stopped picking our calls now and forwarded the number of mr. Raman thakur as [protected]. However when i called from the other number ms. Mahi picked up my call. When i asked her about her employee id and her seniors name, number and employee id, she said she doesnt have any employee id as she is knew and refused to give her senior's name and employee id. At last she said she will call back in few minutes. Then she stopped answering my calls as well. Uptill today i. E. 16th july 2019, i have not received my voucher and i continue to be harrassed by these two executives of yours.
I also have all the call recordings of ms. Mahi just in case she refuses to accept all this.
I beleived that club mahindra was a well reputed company, who would actually value the time and cost of their customers. But this attitude of your company employees has shattered all hopes.
I am complaining this due to the ill behaviour and the casual attitude of your employees. They continue to fool people like this and does not give the gift voucher/holiday voucher. All this is a fraud and spam from the company end. I want strict action to be taken against both of these employees as they have failed to keep up their promise.

Regards

Salil aggarwal
M: _
H. No. _, sunny enclave, sector 125, kharar, punjab - 140301