[Resolved] Club Mahindra Holidays — given used dinner plates when called call for in room - goa | |||||
We had booked our holiday at Club Mahindra's Varca Goa resort vide my membership no .. ( booked against Cv No. 1982793.) We arrived on 09/10/2015 at 11 am after a long drive from Mumbai. We were made to wait for 4 hrs (since we reached at 8.30 am) as the room was getting done up. Inspite of giving so much time, we noticed after occupying our room that the microwave was not functioning and the toilet flush was broken. With repeated requests it took over an hour to attend and resolve. Evening we asked housekeeping to send us some plates and spoons and we were shocked when we were given used plates by housekeeping. On subsequent day when we went to have buffet break fast, we shocked to note that the plates were not sanitized and were dirty and greasy. This was bought to the chef in charge who agreed to look into it. I had given this as feed and also wanted to meet the GM who refused to meet us nor give us time. Till date they have not resolved my query and have eaten up my paid maintenance because of their refusal to attend to my complaint. I am now seeking to get refund of my membership amount paid along with maintenance I paid but not used due to Club Mahindra attitude. Was this information helpful? | |||||
Feb 12, 2019 Complaint marked as Resolved Club Mahindra Holidays customer support has been notified about the posted complaint. Verified Support Jan 12, 2019 Club Mahindra Holidays Customer Care's response Hello DN Balasubramanian, we deeply regret to know about your experience and are here to assist you. Please be assured that our Member Experience team will connect with you to address this.
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Mahindra Towers, 2nd Floor, 17/18, Patullos Road, Mount Road, Chennai, Tamil Nadu, India - 600 002
Have not got my refund even after more than 6 months. It was promised that the amount would be refunded within 3 months, but even after repeated follow ups and mails to memberexperience & memberRelations still have not received the amount. Hence please look into the matter asap.