[Resolved] Club Mahindra Holidays — Harassment for booking, member id 2642873 | |||||
Good Evening Sir, I have had a white season membership with you, I asked for the booking at Ooty for 20-21 June. I was suggested to upgrade the season by paying 15010/- in advance and rest in 11 instalments. I was assured of the booking at Ooty in lieu of that. As it was not materlising after paying the advance, I asked them to clarify. They invited me to the customer relation meet at Amritsar on 15th May. I was again promised or befooled of the booking of five HUs on 21st June at CM derby and three studios were shown blocked on 20th June at nearby Resort. After almost nine days, I received a WhatsApp message from your PRO Ms.Anuradha from Chandigarh that there are only two rooms available on each day. Moreover I have called the customer care number but received no call back. I have sent few emails to the customer relation site but received only system generated email only. Either it is received by your Chandigarh staff who are cheating and not replying or being forward to them by you which they are not resolving. To my utter surprise I even received a text message from them last time that your issue has been resolved, which is still pending. Kindly help me as we are five families who have planned a ten days trip to Banglore-Mysore-ooty, We have made all other hotel bookings as well air tickets but our trip is being spoilt by Club Mahindra, are you people facilitators or spoilers. Kindly revert back in least response time. Regards Was this information helpful? | |||||
Jun 24, 2017 Complaint marked as Resolved Club Mahindra Holidays customer support has been notified about the posted complaint. Verified Support May 24, 2017 Club Mahindra Holidays Customer Care's response Dear Sir, We regret the inconvenience caused and would like to connect with you regarding the matters highlighted. We have forwarded your details to our team and they will get in touch with you. Warm Regards, Club Mahindra Team Verified Support Jul 26, 2017 Club Mahindra Holidays Customer Care's response Dear Sir, This is to inform you that we tried to contact you but were unable to make a clear communication. Please advise us a suitable time and provide an alternate number for us to get in touch with you. Warm Regards, Club Mahindra Team Verified Support Aug 01, 2017 Club Mahindra Holidays Customer Care's response Dear Sir, We await your response. Please advise us a suitable time and provide an alternate number for us to get in touch with you. Warm Regards, Club Mahindra Team Verified Support Aug 04, 2017 Club Mahindra Holidays Customer Care's response Dear Sir, We have not been able to connect with you regarding the issues highlighted by you. If you wish to connect with us, kindly write to us at [protected]@clubmahindra.com and we will be happy to assist you. Warm Regards, Club Mahindra Team | |||||
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+91 44 3988 1000
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Mahindra Towers, 2nd Floor, 17/18, Patullos Road, Mount Road, Chennai, Tamil Nadu, India - 600 002
We regret the inconvenience caused and would like to connect with you regarding the matters you have highlighted. Kindly share your contact details on our Facebook page via an inbox message and our team will get in touch with you.
Warm Regards,
Club Mahindra Team