[Resolved]  Club Mahindra Holidays — hiding facts luring customer, worst customer care response

Address:

Kanpur, Uttar Pradesh

Sir, The trailing mail is self explanatory, i got your email ids from lucknow office, this is regarding my cancellation and refund of the advances that i paid and the correspondence is attached for your reference, Mr rohit from lucknow office had a long talk about my grievances and he agreed to that he will get my money refunded after we had a conference with MR shankar( on the line who sold me this policy), during the conversation it was proven that he misguided me and sold me falsely right after i purchased i have been approaching Mr. shankar to refund but he told me you once confirm with the HO call from mumbai then we can get your refund, second he never gave me the copy of the application i signed which i confirmed during the telephonic conversation in mumbai, when he so called frodged with me while selling this policy i registered a complain no 6184257, i got call from lucknow office MR. rohit after a long conversation and understood the grievance, he assured me he will do the need full and its in the process, today when i call again to lucknow office, message i get it can't be done from lucknow office and gave your email ids. I'm very sorry to see this poor example set by such reputed tag mahindra if you can handle a simple grievance how come you promise for such long term investment and relationship of 25-26 years I would request to take possitive action immediately. Thanking you Ritwik & neha prasanna [protected] mobile On Fri, Jan 3, 2014 at 5:56 PM, ritwik prasanna <ritwik.[protected]@gmail.com> wrote: waiting for your reply and speedy action this is further to our telephonic conversation and complain no 6184257. call back on [protected] On Mon, Dec 30, 2013 at 1:40 PM, ritwik prasanna <ritwik.[protected]@gmail.com> wrote: this is regarding unprofessional attitude displayed by a group name Mahindra, we couldn't have ever expected, falsifying and hiding facts right when i paid my down payment i asked about its cancellation procedure but they didnt answered they did't gave me a copy of my application submmited even at the time confirmation call i told them the fact that i did' recieved the application copy, your representative Mr Shankar at Kanpur gave confidence that after you confirm your membership over the phone we will get your money back, and today your rep. calls my wife Neha, saying if it the cancellation could have been raised before within 10 days we would have happily refunded your money back, in anyways i'm not happy to continue with any kind of membership with this group atol who falsifies and lures its customers by hiding facts and even after raising issues sits comfortably till the customers panics for his money back. On Fri, Dec 27, 2013 at 2:58 PM, [protected]@clubmahindra.com <[protected]@clubmahindra.com> wrote: Dear Neha, Greetings from Club mahindra! Thank you for writing to us. We are concerned that you wish to opt out of your membership. Further to our telephonic conversation with Mr. Ritwik Prasanna, we have marked it to our branch official at Lucknow branch who would get back to you within 2 working days. Please be assured that this is only because it is our endeavour to assist you with a correct and deserving redressal. Please bear with us till then. Do write back to us for further assistance. Warm Regards, R.Lakshmi Member Relation. For Reservations, please click here. Login to www.clubmahindra.com and make reservations, view your Holiday balance, check resort details, find out about holiday options, pay dues and even waitlist your bookings. New here? Sign up to create your password. User Id is your member ID.