[Resolved]  Club Mahindra Holidays — i m complaining about sales executives of club mahindra and cheating by club mahindra as they have looted rs. 47000 from me.

Address:

242001

Dear sir,
I have been cheated by false information, given by sales executive of club mahindra,

I want to tell full detail in writing

Pl call me so that i can explain everything in detail. I had mailed them so many times. But i m not getting any satisfactory reply and they don;t want to refund my money.
I am writing all the incident from day one,
I had also mailed it to club mahindra.

Incident details:

On 1st april, i got a call that club mahindra executives has come in guest house of kribhco nagar, shahjahanpur (U. P.) so pl come to meet and collect your free voucher.
So i along with my wife went there at around 5 pm and talked to mr. Sachin tripathi and his team member mr. Kundan kumar (Mob no. [protected]). Kundan explained me that if i take club mahindra membership on 1 april, i will get much discount and this discount is available only that day.
He told me:

1. I have to deposit rs. 28930 only and i have to give two cheques of rs. 9090 against emi,
These cheques are for formality only. U just go to any resort, if you found resort satisfatory only then your emi will start.., otherwise you can cancel membership anytime and you will get full refund except rs.2250 (Processing fee).

2. When you come at any station, after then, club mahindra will take care of you. Club person will send a car with driver and that will remain with you till your tour is complete. Club mahindra will borne all the expenditure till that time. I have to pay only for meal and for that also, meal coupons (Free of cost) will be provided. So you have to pay nothing.

3. If you want to transfer membership, it can be done by a single mail without any cost and if you are not satisfy with club mahindra, then club mahindra will buyback your membership,

4. Rci is for 25 years

5. Two adults and two kids are allowed in one studio.. Without any cost while i had told him that my son is of 13 years and daughter is of 10 years.

6. I can gift my holidays to my relatives, free of cost.

7. Annual maintenance charges are there, for this year, it is around 14000 rs. And it will get decrease year after year as you will be a member of club mahindra for so long..

8. He will provide me 20000 rs. Fhrp within one month. Which i can use in shopping.

And many more things,

But when i received the brochure and go through it at my home in night, i come to know that most of the things, told to me, were false so i mailed him to cancel my membership at given mail id kundan. [protected]@mahindraholidays.com

But when i talked to him, he said that cancellation is allowed only after generation of club mahindra id so i have to answer positively in confirmation call..
When i received confirmation call, i come to know that charges are absolutely different to what i was told,, so i told this to kundan, he said, no problem sir, it is only for formality..

You say that i m ready. Only that my id will get generated and i can cancel my membership..

So i confirmed on call and my id was generated.
After my id generation, i asked him to cancel my membership. He said that mail me..
I mailed him but all the mail got bounced.

So i again asked him,, he said that some technical issues are there, so mails are getting bounce. Within one or two days, it will be solved..
So i said him to cancel my membership on 9 april on whatsapp also.

But he didnt do anything and after one/two week, his mail got correct as per him.
So i mailed him to cancel my membership.
He told me to mail him, then he will forward it to higher authorities,

When i asked him any email id of clubmahindra the he told me that this is the procedure. I can not mail directly to club mahindra.

So i mailed him. He told me that he has forwarded my mail and process is going on,

When i asked him to send that mail to me also or screenshot of the mail to me, he did not answer me.

On 7 may, i got a message from my bank that a cheque of rs. 9090 has come for clearing, i asked to contact mr kundan as he was saying that these cheques are only for formalities. These cheques will not be put into bank for clearing.

But rs. 9090 got deducted from my account.

Again on 7 jun, rs 9090 got deducted from my account then i enquired about office of club mahindra, bareilly (U. P.) on net.
Then i got contact number of mr sachin verma (Lucknow office).
I explained everything to him then he said,, yes, we are also very much
Angry with our sales team, and their wrong/false commitments.

But on cancellation of my membership, i will not get any refund.

So it is better to avail holidays for rs. 47000..

From him, i got the contact number of mr sachin pathak of bareilly office. (Mob. No.[protected])

I told him everything then he told me that mr kundan kumar has been expelled from office as he has deceived many persons.

I asked him thatit is ok. You have expelled him but what about my 47000 rs.???

He also told that he will try to refund but possibility is nearly zero. I should avail holidays.

Then i talked to customercare.

I told many thing to that lady, she said me to mail all the details to [protected]@mahindraholidays.com

So i mailed all this incident to [protected]@mahindraholidays.com

(Interaction id[protected]

I have attached whatsapp chat with mr kundan kumar (Sales executive of club mahindra) in that mail.

I was going to lodge a fir in police station but after talking with your executives, i didnt lodge fir..

So pl help me.

It will be much better if a senior person of club mahindra call emand take all the details.

So that no another person got decieved by your sales executives and image of club mahindra reain good and more & more person join you.

If required, i can provide the emails which i had written to kundan. And also the mails which told me about mail bounce.

Pl tell me what to do, and arrange to refund me my whole amount as i have done a mail on very next day to clubmahindra executive to cancel my membership and also when he told me that it is possible only after id generation, i again asked him to cancel thsi by mail, but when mail got bounce then i whatsapp him to cancel my membership on 9 april (Within 10 days of taking membership).

So pl consider all the things and arrange to refund me my hardearned money,

I will be very thankful to you..

Akhilesh kumar varshney
[protected]

Club mahindra id is:2811510