[Resolved]  Club Mahindra Holidays — inordinate delay in refunding

Address:	Mumbai City, Maharashtra
Website:	www.clubmahindra.com

I had raised a request for cancelling my membership id 2760200 in the first week of june and after repeated follow ups on phone and mails on this, i got a response club mahindra on 29th june that my refund would be processed and credited within 60 days i. E latest by 27th august for the cancellation id – 070029. After waiting till 31st august for the refund to come in, i wrote a reminder on 1st september and after 2 days your team sprung into action. I got a call from akash soni that my refund would happen in 15 days since there was a techincal issue. When i asked him to either expedite the refund or start giving me interest for every single day of delayed refund, he said that it was the corporates' decision. Since then i have written several mails and interacted with him on phone, but every time i am given the same response.

Finally i got a mail from him on 7th september 7.35 pm stating that the refund would take another 10 days!!

This i highly unethical and unprofessional attitude. Club mahindra... Why are you fooling people? Do you even have the intent to refund?

Firstly, the refund should have come automatically within the committed timeline. There was no communication from club maindra's side on the delay and only when i initiated for my refund to be paid back, you decided to start working on it. If i had not followed up on this and waited, the wait could have been months or even years. Looks like there was no intent to refund at all.

Secondly, thesales executive do not even wait for a while before pushing the customers to take the membership"as the offer would not be available even till evening". And had i decided to retain my memebrship and if there was a delay in paying my future installments, cm would have levied interest and penalty on me as "it is the company policy". Now the situation is reversed and they should be paying me my interest. I dont understand why cant they not commit this and why are theirpeople are going back and forth with excuses.

Club mahindra, it appears to me that ther are not in the business of hospitality but cheating customers through fraudulent means!! They have no intentions of refunding people's money.

I need a resolution on this immediately.