[Resolved]  Club Mahindra Holidays — lack of personal touch

— original message —
Subject: lack of personal touch.
From: preeti
Sent: monday, february 5, 2018, 2:07 pm
To: [protected]@clubmahindra.com
Cc:

To person concerned,

1) i became a member of club mahindra in 2013.

2) when i showed interest in joining the club, a person came to my house not once but a number of times and left no stone unturned to explain the benefits of the memberships and how many ways i and my family can enjoy the fruits of becoming a club mahindra member. He also helped me in booking my stay in a goa resort and also helped me book my air tickets.

3) now 3 years down the line when i call up or write my complaint or requirement it falls on deaf ears as i just get auto generated mail followed by a dead silence.

4) there seems to be a lack of personal touch and total non chalance towards members needs or woes.

5) in 2017 i had booked a studio in malaysia resort for the three o[censored]s, my wife, son and myself for 3 days. The resort ' parkroyal' was empty and i badly needed to extend my stay by a day. I spent a lot of money in oversees call to member relation officer (International) from the resort at malaysia, first time my call was attended too but i got no help from them regarding my requirement. Thereafter they just stopped accepting my call though i was desperately trying to reach the member relation team keeping in mind the time in india.

6) i had to shift to some other hotel spending a lot of my hard earned money although i had a number of days to my credit.

7) when we take a vacation abroad being club mahindra member it would not be expecting too much if some person in authority calls up from the member relations team to know whether our stay is comfortable and if any further assistance is required.

8) now again i have been writing and calling member relations [protected]@ mahindraholidays.com since last 7 days as i need to book one room for two days at amari vogue hotel at krabi in thailand as i know that club mahindra has some understanding with the mentioned hotel with an exchange rate of rs 7600/- per night but to no avail. There is a dead silence from member relations team.
I am visiting krabi on 13 and 14 april with my wife and son and need to book of room during that period who do i approach for help?

Hopeful of getting a proper response.

Col rk sharma

Member club mahindra.

Member i'd: 2528391