[Resolved]  Club Mahindra Holidays — Member Cancellation | Fraud

Hi Team,

Request you to please cancel our membership with immediate effect and help us with complete refund as we have not been given access to one holiday or vouchers as promised in the initial agreement.

I have been rigorously follwoing-up in utter dismay. I have been calling up with no response from your team. alos dropped emails/reminders for the same.
Below is the detailed email shared with the customer service of Club Mahindra.

Hello Team,

My membership ID is 2910917, I took the membership in the month of March 2020. When I took the membership I was committed below points (also attached is the copy) which I can avail till March 2022 (within 2 years), but now when I visited the branch in Jasola Delhi, I was told a different story. I have been cheated by your Sales Guy Surendra Kumar (ID card attached),

7 night 8 Days International Stay (told today that it is valid only till March 2021 but only If I pay further EMIs else I cannot avail it)
5 night 6 days Domestic stay (told today that it is valid only till March 2021 but only If I pay further EMIs else I cannot avail it)
4 Coupons for 2 nights and 3days (specifically given by the Sales team, received only 2 coupon but were only valid for 6 months and have already expired and I could not use use any due to Covid)
Rs 8000 Food Voucher (called the customer care and okay with this)
Rs 8000 Amazon Voucher (told today that I need to pay 6 EMIs else I willl not get this)
Rs 15000 Yatra Flight Voucher (given by the Sales team, told today that it is not visible, as the sales guy who sold the membership, did not put this in my ID)
Rs 200 Book my Show voucher ( Were only for 6 months and already expired and I could not use these due to Covid).

I was told to pay 33K as down payment and then pay 3 EMI for 11.3K each to avail all the above benefits and once I pay 3 EMIs I can stop the EMI payment and avail all these benefits within next 2 years i.e. March 2022. And I can continue to pay EMI only if I like the benefits in the future.

I called the sales guy to enquire about the above and got to know that he have already left the organization.

My concern is I have already paid 66K in total as of now but have not received anything mentioned above. And I was told today that I have to continue to pay the EMI to avail any of the above benefits. There was a huge false commitment done by the sales guy only to push his sales.

I have been cheated by your sales guy. Either please give all these benefits to me as promised, by you guys, or I else I need refund of my money. I have really very dissatisfied by the way your employees have tried to cheat me only to meet their target.

I had a word with Gaurav Sharma (ID 28011) and Varun Kohli (24787). And they assured to have a resolution. Expecting a resolution asap. Let me know if you need further details from me.