[Resolved]  Club Mahindra Holidays — membership issue

Address:Gautam Buddh Nagar, Uttar Pradesh, 201304

Id 2630866
It is through your esteemed columns i wish to report the pathetic customer service on offer & the dishonest, deceitful manner of luring clients by “club mahindra holidays” of mahindra holidays & resorts india limited (Mhil).

A) it all started with an invitation to attend a presentation of “club mahindra holidays” at noida. However at the presentation, i was told to buy the membership then & there as it would not be available later. – a clear case o[censored]nfair trade practice being followed by mhil.
B) after having being urged into buying the membership, with a promise of 7days international holidays & domestic can be availed free in one year time line from the date of contract.
C) i have been told to pay onetime fee of 22700 & rest in emi’s for min 3months & once you experience your free holidays any time in one year you can continue the membership basis your experience. If not, no need to pay emi’s.

D) i paid 4 emi’s all on time and then planned for free international holiday in the month jan or feb 2016. But when i approached mhil for bookings they said that they need to continue the emi’s irrespective you take the free international holiday or no.
E) on various attempts to contact mhil, i found out to my dismay that the telephones at noida office were unattended. Calls to cell phone were not answered & the assured ‘call back’ also did not happen. I called up the corporate office at chennai regarding the above matter and i was told that they would revert back soon about the matter. But again i had to be disappointed as earlier since there was no response from chennai office of mhil.
F) when no action was in the offing against above matter, i got disillusioned with this kind of treatment from mhil. Therefore i decided to cancel my membership and instructed mhil to make a full refund immediately. On this i was told by mhil staff that a full refund is only possible if cancellation is made within 10 days of application of membership. This is a clear case of cheating & dishonesty by mhil as they had enticed me into buying the membership without apprising me of the rules & regulations, something which was obligatory on their part.

G) i have not avail any service from mhil till date & my funds apprx 70k still with them

Now on what basis mhil is going ahead in this relationship & demanding balance due when they have not yet come clear & resolved past issues. Even after so many discussion & request no action has been taken.
It is disgusting to know that “mahindra holidays & resorts india limited”, part of the reputed mahindra group can be so insensitive to its members & hopes to build its business over unsatisfied customers.
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Sep 27, 2019
Complaint marked as Resolved 
Club Mahindra Holidays customer support has been notified about the posted complaint.
Aug 25, 2019
Updated by Shrinkhal Chandra
Update
Aug 25, 2019
Updated by Shrinkhal Chandra
It’s not resolved
Verified Support
Aug 26, 2019
Club Mahindra Holidays Customer Care's response
Hi Shrinkhal, we sincerely regret the experience you've had with us. Please be assured that this has been highlighted to our team, they will reach out to address it soon.
Complaint comments 

Comments

Hi,

I am seeking refund for the money paid by my father to club Mahindra in 2009. It has been 11 years and we have not been able to take a single holiday because of this flawed business model.

I am seeking a refund for the money, but the company is paying back only 10% of the money.

Need your help.
Membership I'd: 481008

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    +91 44 3988 1000
    +91 44 6695 3435
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    Mahindra Towers, 2nd Floor, 17/18, Patullos Road, Mount Road, Chennai, Tamil Nadu, India - 600 002
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