[Resolved] Club Mahindra Holidays — mis selling of upgrade

1 Review
 asheesh29 on Oct 12, 2018
My membership number is 2602216. I was upgraded to purple studio in varca beach resort by mr jay basis blatant lies. I was mis sold the membership. The points mis-sold are
1. Confirmed booking for any lower season if booking is done 16 days in advance
2. As purple studio member, i was eligible for 2 studio apartments or 4 hotel units in every lower season

I have now come to know that both these are incorrect.

I want my money back and my status moved back to red season
Complaint marked as Resolved Nov 13, 2018

Complaint Status

[Oct 12, 2018] Club Mahindra Holidays customer support has been notified about the posted complaint.
Verified Support
Club Mahindra Holidays Customer Care's response, Oct 13, 2018
Hello Asheesh, we regret to know about your experience and want to help you with this. Please be assured that we will have our Member Experience Team connect with you on Monday to assist further.
Updated by asheesh29, Oct 13, 2018
Would love to have someone speak to me. I have got a canned response from your customer service team today asking me to show them proof on club Mahindra letterhead that I had been mis sold the features!!! Awesome feeling... First cheat and then put the onus on customer to prove that he was cheated
Updated by asheesh29, Nov 04, 2018
Status as of today i.e 4th November remains the same. I have had 2 conference calls with Club Mahindra social media and member experience team and sales person. In both calls, my stand was vindicated.i have now discussed an alternative with sales person to change my membership to1 bedroom in Red season with balance money being adjusted against advance ASF. A week's time has been sought by him. Hopefully the issue will be resolved now.
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    Mahindra Towers, 2nd Floor, 17/18, Patullos Road, Mount Road, Chennai, Tamil Nadu, India - 600 002
    Club Mahindra Holidays - mis selling of upgrade