[Resolved]  Club Mahindra Holidays — misbehavior of staff and manager

Club mahindra binsar valley harresed us. I forgot my wallet at the reception and when i complaint about that instead of searching the staff and their premise they searched our luggage and our room. When asked them about lodging a complaint at the nearest police station they said go by yourself and the manager continuously ignored our calls and the other staff misbehaved with us asked us about the proof that we have lost it in their premise. I refused to pay the service charge but they charged it. The housekeeping staff left the cutlery outside our door no one picked them up until next morning i asked them to do so because of the noise of cutlery which cats were licking.
Was this information helpful?
No (0)
Yes (0)
Mar 14, 2019
Complaint marked as Resolved 
Club Mahindra Holidays customer support has been notified about the posted complaint.
Verified Support
Feb 05, 2019
Club Mahindra Holidays Customer Care's response
It's disappointing to hear about the unpleasant experience you had with regards to our staff, Lalit. We have escalated this to our Member Experience team, please be assured that they will reach out to you and address this at the earliest.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Club Mahindra Holidays
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    76%
    Complaints
    2626
    Pending
    145
    Resolved
    1943
    Club Mahindra Holidays Phone
    +91 44 3988 1000
    +91 44 6695 3435
    Club Mahindra Holidays Address
    Mahindra Towers, 2nd Floor, 17/18, Patullos Road, Mount Road, Chennai, Tamil Nadu, India - 600 002
    View all Club Mahindra Holidays contact information