[Resolved]  Club Mahindra Holidays — need to cancel my membership

Address:Vadodara, Gujarat, 391330

Hi all,

My name is akhil v soman and my membership id is 2765010.

I would like to cancel my membership due to the following reasons

1. At the time of joining the customer service executive did not informed me regarding the annual maintenance fees even after i asked them regarding any hidden charges, when i got to know regarding this from the confirmation calls from your call center i inquired again to the sales executive and they said i dont have to worry its waive able and i dont have to pay anything. So first reason i want out is they didnt provide me with the necessary information in advance, i dont think that was an honest mistake.

2. At the time of joining i explained then regarding the payment on the credit card and said i dont want to pay the extra taxes as i was to convert the initial joining amount to emis, for that they told me they would convert it into vendor emi s and i dont have to pay extra which didnt happened, they blamed gst for it and agreed to give me food coupons worth the extra tax i paid which i didnt received till date, so reason number 2, didnt kept the promise they made

3. At the time of joining i was not sure regarding the monthly payment as i am going through a crunch situation financially so paying 7000 odd rupees every month is a hard task and i conveyed them and politely said i dont want to join, for that they replied with the offer saying i can pay the money on alternative months so that the pressure on me would be less, i agreed to that at that point of time, later your call center executive again contradicted that when i confronted the agent who brought me in, he said they will do it from there system and i dont have to tell the call center people the details and the agent will takecare of everything, i dont even know it is as per your policy or not but because club mahindra is a brand and it was your executive i trusted him. But it turned out that they didnt waived the emi and when asked about it they said they could only do this after 3 months, but i said you promised me and he said he would take care of that next month, which he again didnt took care of. So reason number three lies and more lies to cover it up.

4. This is the main reason, as per your cancellation policy i have to inform the company in 10 days from the date of joining but after i paid the initial amount i got the terms and conditions paper work my mail only after 16 days. This is like saying you won a gift and hand the man an expired coupon to collect the gift, this amounts to cheating. So i dont want to associate with your organization in any way so i would like to cancel my membership. I can provide the proof of the facts i stated above if you want.

I expect a response from you guys and would like to have my money back.

I mailed to memberrelations, tried contacting through facebook and received a call as well from club mahindra but my request to cancel the membership is getting nowhere. Everybody is saying they are forwarding my request and i dont see it getting anywhere.

Thanks

Akhil
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Oct 13, 2017
Complaint marked as Resolved 
Club Mahindra Holidays customer support has been notified about the posted complaint.
Verified Support
Sep 06, 2017
Club Mahindra Holidays Customer Care's response
Dear Sir,

We apologize for the experience. We are working on your concern raised by you on Facebook and shall have it addressed at the earliest.

Warm Regards,
Club Mahindra Team
Sep 13, 2017
Updated by akhil v soman
HI Sir,

Its been weeks and you guys are still processing ???
Every now and then i get a call and a new promise.
Dec 27, 2017
Updated by akhil v soman
This complaint is not resolved.
I got a mail from club mahindra saying amount will be refunded in 90 days, but havent received any amount so far.its more than 90 days now
Complaint comments 

Comments

This issue is still not resolved, even after talking to the executives numerous times and on social media platforms they just request you to give them more time, thats it

its been 4 months and no action whatsoever

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