[Resolved] Club Mahindra Holidays — no response to multiple reservation requests and total ignoring of emails as well | |||||
I got my top gear membership post buying my car - mahindra scorpio from jalandhar punjabu on 28/10 last year. I had registered the same by march this year and since august this year im trying to get a room in goa resorts but everyday it shows sold on the net and hence im not able to book. I than tried other locations like ooty or munnar but they also show the same thing sold-out. My question, how can all resorts be sold out till all further dates, than why give us these vouchers as we just cant book. Post this i called at member customer care and other numbers, just kept on getting directed to other numbers. Finally was told to post my complaint to [protected]@clubmahindra with even screen shots of my complaint, but first one was ignored so i sent reminder on 12/10, than was asked to write to acq. Marketing which i did on 12/10, sent reminder agian and final one today on 19/10. Just want to know why we are given cupons if we cant use them and worse why are we ignored like this - its not fair specially from big companies like this one. Regards, Rustam sekhon [protected]@hotmail.com Was this information helpful? | |||||
Dec 4, 2017 Complaint marked as Resolved Club Mahindra Holidays customer support has been notified about the posted complaint. Verified Support Oct 24, 2017 Club Mahindra Holidays Customer Care's response Dear Sir/Madam, We regret the unpleasant experience you have had. Request you to share your contact details with us via Facebook messenger for our team to get in touch with you. Warm Regards, Club Mahindra Team Verified Support Oct 27, 2017 Club Mahindra Holidays Customer Care's response Dear Sir/Madam, We appreciate the opportunity you gave us to address your queries. We have written to you with the details of the conversation under Interaction ID:[protected]. If you need any further assistance, we’d be happy to help you. Warm Regards, Club Mahindra Team | |||||
2 Comments | |||||
Comments
I have bought my membership in 2012 and whenever i try to book a holiday there is hardly any room left. I want to cancel my membership and get a refund. I want to cancel my membership asap as i have no use of it
Club Mahindra Holidays Customer Care's response, Oct 27, 2017
Verified Support
Dear Sir/Madam,
Request you to share your contact details with us via Facebook messenger for our team to get in touch with you.
Warm Regards,
Club Mahindra Team
Request you to share your contact details with us via Facebook messenger for our team to get in touch with you.
Warm Regards,
Club Mahindra Team
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+91 44 3988 1000
+91 44 6695 3435
Mahindra Towers, 2nd Floor, 17/18, Patullos Road, Mount Road, Chennai, Tamil Nadu, India - 600 002
Thank you for sharing your number and we will have someone from our team connect with you.
Warm Regards,
Club Mahindra Team