Club Mahindra Holidays — Non refundable of part payment

Address:

Mahindra Holidays & Resorts India Limited, No.942, 4th Floor, 9th Bldg., Solitaire Corporate park, Guru Hargovindji Marg, Andheri Ghatkopar Link Road,

I refer to my email messages of 16th and 20th February and 20th March, 2023 regarding cancellation/termination of my membership and regret to note that there is no written confirmation for the same.

Please note that on 13th January, 2023, I had taken the policy by making a part payment of Rs.35, 950/-. At that time, there was no proper guidance given to me regarding loss/damages of cancellation of membership. It was only explained to me that total amount of Rs.1, 33, 750/- (Rupees One Lakh Thirty Three Thousand Seven Hundred and Fifty Only) will have to be paid by me under GOZEST for three years and out of this amount, a part payment of Rs.35, 950/- was made by me through credit card. The balance payment of Rs.97, 992/- was to be paid in EMI of Rs.8, 166/- for twelve months.

Due to some financial crisis and family responsibilities, I could not continue the membership and pay the premium and therefore, I decided to discontinue the membership.

Please refer to Clause 7.2 of Application Form, where it is mentioned that “In the event of such cancellation of CMGZM, Admission Fees amounting to 60% of the Membership Fee shall not be refunded and only the Entitlement Fees amounting to 40% of the Membership Fee is refundable, subject to deductions …….”.

I am unable to pay the EMIs due to the reasons stated above and therefore, request you to refund an amount of 40% from Rs.35, 950/-, which was paid by me.

Please note that Rs.35, 950/- is not a small amount for me to lose. When I work a full month, I get this much salary and it is my hard-earned money, which I don't want to lose in any circumstances.

By relying one some unreasonable terms and conditions, Club Mahindra want to usurp my hard earned money, which is not correct. I have been regularly following up with Club company for the last two months, but with no success. Almost every day, I am receiving threatening messages for paying EMI of the membership or I have to pay the penalty . This treatment is just not acceptable.