[Resolved] Club Mahindra Holidays — not able to redeem club mahindra voucher and it's got expired

Prashant Shitole

from Bengaluru, Karnataka

Address:

560037

Hi There,

I got a Club Mahindra Purple club voucher on purchase of XUV 500 top end. However, booking or rather I would say finding any suitable slot is difficult in the process when I requested to either give me booking or extend the expiry but the customer services executives were never able to give any solution while reaching them out several time.

And was a bit fed up of not getting contact details or mail if on the website and hence found this portal while searching some consumer forum.

Hope I get some resolve here.

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Aug 12, 2018

Complaint marked as Resolved

Club Mahindra Holidays customer support has been notified about the posted complaint.

Verified Support

Jul 10, 2018

Club Mahindra Holidays Customer Care's response Hello Prashant, request you to please help us with your voucher code and contact number either via Facebook Inbox or Twitter Direct Message so that our team can get in touch with you.

Jul 14, 2018

Updated by Prashant Shitole It's FACI735BRH
[protected]

It was valid till feb this year but whenever I was reaching you to block dates, all rooms were full and same rooms I could see available on other sites (which was another frustration).

Never thought redeeming these will be so hectic. The only problem I have is, it was all telephonic conversation no written or documented.

So it's expired now. However, the delay in getting any available slots resulted into expiry of this and I have been following up on same via helpline but never get any proper response, neither they could help me speaking to any senior one to convey this and get some extension or avails.

Understand the T&C but it's too much to follow up on my side and hence writing to you guys.

I have been following up with dealer salesperson, With You Hamesha guys, and lately on FB and now here from past 6-8 months and I am still trying to get hold of someone senior into this matter. These additional things is what makes your top end model sell more but eventually, it's chaos to deal and redeem such things.

Sadly disappointing experience. While checking with other my close friends who own XUV W10 (have 5 of those), they had the same experience and most of them left the matter and now it's quite old for them, but I won't lose it so easy since I have invested many hours of my life into follow up, calls etc.

Cheers,