[Resolved]  Club Mahindra Holidays — not allowing to exit club mahindra membership

Address:	560103
Website:	www.clubmahindra.com

We took a club mahindra membership around 6 months back. Product was sold to us with multiple promises of different benefits. As we proceeded further, we had many questions for which we wanted to reach out later to the sales and the customer team but with no benefit. They very conveniently put my credit card number for the emi option which we opted initially to make my payment. Though i categorically told and gave a cancelled cheque with account details for making the emi from my account, they put my credit card details for the same without my permission. Then later for many reasons when we tried to reach out to them, we didn't got any suitable resolution. Later again when we opted to reach out to them, nobody had the courtesy to revert back. However, this thing continued and we completed initial down-payment of rs.28000/- and another 3 months of emi payment month after month. We remembered the sales guy telling us that after initial 3 months of payment, if we opt to exit for certain reason and we would not have availed any service, we can opt to exit. He also went ahead to gave us an example of a customer who got his money back when he decided to exit. Then finally one day because of certain personal reasons, we also decided to exit after payment of the initial down payment of 28000 and then subsequently around 9000 rupees for next 3 months which accounted to total of rs.58000/-. And mind it, that till now we have not utilised any of their services including the complimentary ones. Now the member relations team is asking us to change the plan to premium ones which we can't afford and the current plan do not suit is. Considering that we are not interested to continue. They told us that we have to forfeit 100% of our paid money for this or buy a premium plan which will suit our holiday requirements. My question is why should we forfeit our money when we have nothing tangible in our hand and we have not utilised any of their product. Our money is hard earned, we can't let lose of this like anything. It takes a lot to earn that money and we cannot afford to lose it. If any concerned authority is listening to us, please help us get back our money. Policy for exit should be reframed.