[Resolved]  Club Mahindra Holidays — poor service and no utilization

Address:Bangalore, Karnataka, 560078

Dear team,

I am sachin aggarwal (Member-id: 2773080), i am writing this email after getting devastating experience after paying almost 3lcas rupees without getting any utilization. in this case i have booked my 3 complimentary holidays on 31st july, 2018 for verco resort in goa from 14th sep till 17 sep and after 1month when i did not get any update i asked your sales exec (Manjunath) who sold me this, and i got to know that it has expired on 28th august while i can see the availability is there and i asked him why this is not booked he told me please write an email to relationship team for extension and they will do but when i wrote email i got response that they can not extend. I would like to request you to please extend this as an exception as i have already booked my travel itinerary.

This is really a frustration that after paying 3 lacs you are getting nothing. This complimentary holidays is part of my benefits which i get and i want to utilize that. Again i would request you to please extend this and confirm my booking

I want my money back and do not want to continue.

Regards,
Sachin aggarwal
+91-[protected]
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Oct 8, 2018
Complaint marked as Resolved 
Club Mahindra Holidays customer support has been notified about the posted complaint.
Verified Support
Sep 05, 2018
Club Mahindra Holidays Customer Care's response
We are sorry to read about your experience, Sachin. Our team has made a note of your details along with the concern and are sharing the same with the Member Experience team. Please be assured that they will connect with you shortly and take this further.
Verified Support
Sep 07, 2018
Club Mahindra Holidays Customer Care's response
Hello Sachin, we understand our team reached out to you and has explained why the request cannot be processed further, reference interaction ID[protected]. We hope to serve you better the next time.
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    Club Mahindra Holidays Phone
    +91 44 3988 1000
    +91 44 6695 3435
    Club Mahindra Holidays Address
    Mahindra Towers, 2nd Floor, 17/18, Patullos Road, Mount Road, Chennai, Tamil Nadu, India - 600 002
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