| Website: | gozest.clubmahindra.com |
11/1/2023
[protected]@mahindraholidays.com; [protected]@mahindraholidays.com
I booked the holidays in Feb for the Kerala and not able to cancel the trip as came to know my wife is in first trimester of pregnancy . She can't travel in the first trimester and i requested the company to reaccredit the nights on medical reason. After getting no response on mail from last 3 Months they are not ready to reaccredit the points now . I am suffering from mental trauma due to worst customer service . I have already paid 1 lakh 20 thousand rupees and not able to avail single holidays yet now.
Could you please take above complaint and request to recredit the points or refund the membership cost in case of cancellation .
Please find below mail trails as part of evidence
Case Number[protected] Your Club Mahindra Membership
From: To: Date:
Manager ([protected]@mahindraholidays.com) [protected]@yahoo.co.in
Friday, 17 March 2023, 12:29 PM IST
Dear Mr. Poria,
Greetings from Club Mahindra!
Thank you for writing to Member Experience Management.
We hope you and your family are doing well!
This is with reference to your email dated 16-March-23, we completely understand your concern.
We would like to inform you that we have forwarded your request to the concerned team.
Please be assured that our team will get in touch with you with a resolution within 4-5 Working days.
Although this might take a little time, please be rest assured that this is only because it is our endeavor to assist you with a correct and deserving redressal.
We appreciate your patience in this regard.
Thank You for writing to us. Your case number is: 02826099.
Warm Regards,
Yashoda Kunchikarve
Member Experience Management
Download the Club Mahindra Mobile App from Play store (bit.ly/2dFOJoU) / App store (apple.co/2ezDnOT IOS) and book your next holiday through it, as well as experience a host of exciting offers and features regarding your membership. You may also log into our website http://members.clubmahindra. com and explore multiple offers and experience options available on it.
[protected] Original Message[protected]
From: [protected]@yahoo.co.in [[protected]@yahoo.co.in]
Sent: 16/03/2023, 6:50 pm
To: [protected]@mahindraholidays.com; [protected]@mahindraholidays.com Subject: Re: Case Number[protected] Your Club Mahindra Membership
Hi,
I am no longer want to continue with Club Mahindra Membership . Take my official request to cancel the membership for same .
I am registering the complaint against you on https://consumerhelpline.gov.in/ to get my refund as I haven't use any single holidays yet .
Regards Anurag Poria [protected]
On Thursday, 16 March, 2023 at 06:55:09 am GMT, Manager wrote:
https://mail.yahoo.com/d/folders/1/messages/215567?guce_refer...WGi_6DWKbw_fbKbW...⇄ Page 1 of 7
Yahoo Mail - Case Number[protected] Your Club Mahindra Membership 18/03/23, 1:04 AM
Dear Mr. Poria,
Greetings from Club Mahindra!
Thank you for writing to Member Experience Management.
We hope you and your family are doing well!
This is with reference to your email dated 14-March-23 and our telephonic conversation dated 16-March-23, we completely understand your concern and apologize for the inconvenience caused to you.
We have received your request for recrediting the nights for the reservation for Ashtamudi and Alleppey against the confirmation voucher number 6566297 and 6566291. This reservation was not cancelled and falls under the applicable cancellation & amendment window, hence we will not be able to consider this request.
We are sad to see that you had to cancel your holiday. We hope you will plan your next holiday with us soon and look forward to welcoming you then.
Your membership allows you to travel in Red and White seasons and book upto 4 months in advance. All holiday reservations are done on a first come first serve basis and are subject to eligibility and availability for particular room types at each resort. Hence, we always advise our members to book well in advance.
Thank You for writing to us. Your case number is: 02816029.
Warm Regards,
Yashoda Kunchikarve
Member Experience Management
Download the Club Mahindra Mobile App from Play store (bit.ly/2dFOJoU) / App store (apple.co/2ezDnOT IOS) to Pre check-in upto 5 days before the check-in date. You may log into our website http://members.clubmahindra. com and explore multiple offers and experience options available on it.
[protected] Original Message[protected]
From: [[protected]@yahoo.co.in]
Sent: 14/03/2023, 10:36 am
To: [protected]@mahindraholidays.com; [protected]@mahindraholidays.com Subject: Re: Your Club Mahindra Membership
Hi Team,
Please find attached supported medical document as request regarding my wife pregnancy to re-credit the points . Awaiting for your call and reply for same .
Regards Anurag Poria[protected]
On Sunday, February 19, 2023, 6:11 am, [protected]@yahoo.co.in wrote:
Hi Team,
Any update on above issue, I am following up from Last Month and getting same stupid automated replies but nothing else ?
I have called the customer care and escalated the matter to supervisor also but nothing heard till now .
Regards Anurag Poria [protected]
On Wednesday, February 8, 2023, 10:41 am, Member Experience
https://mail.yahoo.com/d/folders/1/messages/215567?guce_refer...WGi_6DWKbw_fbKbW...⇄ Page 2 of 7
Yahoo Mail - Case Number[protected] Your Club Mahindra Membership 18/03/23, 1:04 AM
wrote:
Dear Member,
Greetings from Club Mahindra!
Thank you for writing to Member Experience Management.
We hope you and your family are doing well!
This is with reference to your email dated 08-Feb-23, we would like to inform you that we are unable to fetch your membership details as we have received your email from an unregistered email id.
For security reasons, please correspond with us only from the email ids updated in our records.
We know this is a little time-consuming and inconvenient but do understand we need to protect your confidentiality; we are however confident that you will understand that this is an enhanced security measure only to prevent & safe guard your membership from potential misuse. Please do update us with any future changes in your contact information as and when they occur.
Hence, we would request you to kindly share email from registered email id so we can check and assist you further in a better manner.
We appreciate your patience in this regard.
Thank You for writing to us. Your case number is 02710579. Warm Regards,
Dikshita Mathakar
Member Experience Management
Download the Club Mahindra Mobile App from Play store (bit.ly/2dFOJoU) / App store (apple.co/2ezDnOT IOS) and book your next holiday through it, as well as experience a host of exciting offers and features regarding your membership. You may also log into our website http://members.clubmahindra.com and explore multiple offers and experience options available on it.
[protected] Original Message[protected]
From: ANURAG PORIA [[protected]@yahoo.in]
Sent: 08/02/2023, 3:33 pm
To: gozest.[protected]@mahindraholidays.com; [protected]@mahindraholidays.com Subject: Re: Cancelation and Recredit of Night for Kerala Booked Trip -2959042
“The e-mail below is from an external source. Please do not open attachments or click links from an unknown or suspicious origin”
Hi Team,
Any update on above issue, I am following up from Last Month and getting same automated replied but nothing else ?
Regards Anurag Poria [protected]
On Monday, 30 January, 2023 at 10:07:24 am GMT, ANURAG PORIA wrote:
https://mail.yahoo.com/d/folders/1/messages/215567?guce_refer...WGi_6DWKbw_fbKbW...⇄ Page 3 of 7
Yahoo Mail - Case Number[protected] Your Club Mahindra Membership 18/03/23, 1:04 AM
Hi,
I don't understand how you are not able to fetch my details when I have already shared the below membership details. I paid my membership payment earlier year and trying to book the holidays for same .
Looking at the service I am not happy at all from team response, I am requesting to recredit my points due to valid reason from last 3 week . I want to escalate my request so share the email for same ?
Inline image
Regards Anurag Poria
On Tuesday, 24 January, 2023 at 03:20:44 am GMT, wrote:
Dear Member,
Greetings from Club Mahindra!
Thank you for writing to Member Experience Management.
We hope you and your family are doing well!
This is with reference to your email dated 23-Jan-23, we would like to inform you that we are unable to fetch your membership details as we have received your email from an unregistered email id.
For security reasons, please correspond with us only from the email ids updated in our records.
We know this is a little time-consuming and inconvenient but do understand we need to protect your confidentiality; we are however confident that you will understand that this is an enhanced security measure only to prevent & safe guard your membership from potential misuse. Please do update us with any future changes in your contact information as and when they occur.
We appreciate your patience in this regard.
Thank You for writing to us. Your service request/ticket number is: [protected] Warm Regards,
Yashoda Kunchikarve
Member Experience Management
Download the Club Mahindra Mobile App from Play store (bit.ly/2dFOJoU) / App store (apple.co/2ezDnOT IOS) and book your next holiday through it, as well as experience a host of exciting offers and features regarding your membership. You may also log into our website http://members.clubmahindra.com and explore multiple offers and experience options
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Yahoo Mail - Case Number[protected] Your Club Mahindra Membership 18/03/23, 1:04 AM
available on it.
[protected][protected]
From: ANURAG PORIA
To: "[protected]@mahindraholidays.com"
Received On:[protected]:04:35
Subject: Re: Cancelation and Recredit of Night for Kerala Booked Trip -2959042
Hi Team,
This is my registered e-mail Id only . Please find below snapshot for the reference . Looking for quick response as I need to rebook the destination in upcoming march .
RegardsAnurag Poria
On Monday, 23 January, 2023 at 03:33:40 pm GMT, wrote:
Dear Member,
Greetings from Club Mahindra!
Thank you for writing to Member Experience Management.
We hope you and your family are doing well!
With reference to your email dated 23-Jan-23, we would like to inform you that we are unable to fetch your membership details as we have received your email from an unregistered email id.
We know this is a little time-consuming and inconvenient but do understand we need to protect your confidentiality; we are however confident that you will understand that this is an enhanced security measure only to prevent & safe guard your membership from potential misuse. Please do update us with any future changes in your contact information as and when they occur.
Hence, we would request you to kindly share email from registered email id so we can check and assist you further in a better manner.
Thank You for writing to us. Your service request number is : [protected]. Warm Regards,
Mukesh Ubbu
Member Experience Management
Download the Club Mahindra Mobile App from Play store (bit.ly/2dFOJoU) / App store (apple.co/2ezDnOT IOS) and book your next holiday through it, as well as experience a host of exciting offers and features regarding your membership. You may also log into our website http://members.clubmahindra.com and explore multiple offers and experience options available on it.
[protected][protected]
From: ANURAG PORIA
To: "[protected]@mahindraholidays.com"
Received On:[protected]:09:31
Subject: Re: Cancelation and Recredit of Night for Kerala Booked Trip -2959042
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Yahoo Mail - Case Number[protected] Your Club Mahindra Membership 18/03/23, 1:04 AM
Hi Team,
Could you please update on my service request/ticket number :[protected] . Appreciate you quick response here .
RegardsAnurag Poria
On Wednesday, 11 January, 2023 at 12:45:26 pm GMT, wrote:
Dear Mr. Poria,
Greetings from Club Mahindra!
Thank you for writing to Member Experience Management. We hope you and your family are doing well!
we acknowledge the receipt of your email.
We know this is a little time-consuming and inconvenient but do understand we need to protect your confidentiality, we are however confident that you will understand that this is an enhanced security measure only to prevent & safe guard your membership from potential misuse.
Please do update us with any future changes in your contact information as and when they occur.
We are delighted to assist you. Thank You for writing to us. Your service request/ticket number is: [protected] Warm Regards,
Debasis Rath
Member Experience Management
Download the Club Mahindra Mobile App from Play store/App store and book your next holiday through it as well as experience a host of exciting offers and features regarding your membership. You may also log in to our website http://members.clubmahindra.com and explore multiple offers and experience options available on it.
[protected][protected]
From: ANURAG PORIA
To: "[protected]@mahindraholidays.com"
Received On:[protected]:32:06
Subject: Cancelation and Recredit of Night for Kerala Booked Trip -2959042
Hi Team,
I have booked my Mahindra holidays for Kerala trip from 5th Feb -9th Feb . But I want to cancel the trip as my wife will not able to travel due to pregnancy's for First 3 month .
I will be looking to rebook my holiday after March so want to cancel existing trip, but I am getting only 50 percent credit back.
Could you please cancel my attached trip and recredit my all nights to my membership ?
Please let me know if you have any query for me .
RegardsAnurag Poria
[protected][protected]
DISCLAIMER:- The information contained in this communication is privileged, confidential and is proprietary. This email is solely intended for the use of the addressee. Information in this mail is for MHRIL Business Usage only. Any use to other than the addressee is misuse and infringement to Proprietorship of MHRIL. If you are not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this email or any action or omission taken by you in reliance on it, is strictly prohibited and may be unlawful. If you have received this email in error, please notify us immediately [protected]@mahindraholidays.com.
[protected][protected]
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Yahoo Mail - Case Number[protected] Your Club Mahindra Membership 18/03/23, 1:04 AM
DISCLAIMER:- The information contained in this communication is privileged, confidential and is proprietary. This email is solely intended for the use of the addressee. Information in this mail is for MHRIL Business Usage only. Any use to other than the addressee is misuse and infringement to Proprietorship of MHRIL. If you are not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this email or any action or omission taken by you in reliance on it, is strictly prohibited and may be unlawful. If you have received this email in error, please notify us immediately [protected]@mahindraholidays.com.
[protected][protected]
DISCLAIMER:- The information contained in this communication is privileged, confidential and is proprietary. This email is solely intended for the use of the addressee. Information in this mail is for MHRIL Business Usage only. Any use to other than the addressee is misuse and infringement to Proprietorship of MHRIL. If you are not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this email or any action or omission taken by you in reliance on it, is strictly prohibited and may be unlawful. If you have received this email in error, please notify us immediately [protected]@mahindraholidays.com.
DISCLAIMER:- The information contained in this communication is privileged, confidential and is proprietary. This email is solely intended for the use of the addressee. Information in this mail is for MHRIL Business Usage only. Any use to other than the addressee is misuse and infringement to Proprietorship of MHRIL. If you are not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this email or any action or omission taken by you in reliance on it, is strictly prohibited and may be unlawful. If you have received this email in error, please notify us immediately [protected]@mahindraholidays.com.
DISCLAIMER:- The information contained in this communication is privileged, confidential and is proprietary. This email is solely intended for the use of the addressee. Information in this mail is for MHRIL Business Usage only. Any use to other than the addressee is misuse and infringement to Proprietorship of MHRIL. If you are not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this email or any action or omission taken by you in reliance on it, is strictly prohibited and may be unlawful. If you have received this email in error, please notify us immediately [protected]@mahindraholidays.com.
DISCLAIMER:- The information contained in this communication is privileged, confidential and is proprietary. This email is solely intended for the use of the addressee. Information in this mail is for MHRIL Business Usage only. Any use to other than the addressee is misuse and infringement to Proprietorship of MHRIL. If you are not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this email or any action or omission taken by you in reliance on it, is strictly prohibited and may be unlawful. If you have received this email in error, please notify us immediately [protected]@mahindraholidays.com.
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