[Resolved] Club Mahindra Holidays — refund not processed despite several reminders.

tyagiamit81

from Delhi, Delhi

Website:

www.clubmahindra.com

I was sold the membership by the company on 29th december, 2016.
When i got the verification call, i came to know that some fake commitments were made to me while selling the membership. I immediately sent a mail to the company for the clarification on the same, but there was no response from their side. Everytime i had a conversation with the company, they took an appointment to meet me, but nobody came up to meet me for the clarification even once.
Finally, after a long follow up of six months, when i got fed up, i asked club mahindra to refund my money.

I got several commitment dates for the refund, but, it's been 4 months now and i have not yet received my refund amount.
I am paying the interest for that money and club mahindra is using my money for their own profits.

Is there any deciding authority listening to my issue here or should i take the legal route in order to get my hard earned money refunded along with the compensation for the harassment i'm going through.
Regards
Amit tyagi

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Nov 27, 2017

Complaint marked as Resolved

Club Mahindra Holidays customer support has been notified about the posted complaint.

Verified Support

Oct 27, 2017

Club Mahindra Holidays Customer Care's response Dear Sir/Madam,

We regret the unpleasant experience you have had. Request you to share your contact details with us via Facebook messenger for our team to get in touch with you.

Warm Regards,
Club Mahindra Team

Oct 27, 2017

Updated by tyagiamit81 Dear Concern,

I had shared the same as per your requirement.

Verified Support

Oct 27, 2017

Club Mahindra Holidays Customer Care's response Dear Sir/Madam,

We have received your details and forwarded the same to the concerned team & they will get in touch with you.

Warm Regards,
Club Mahindra Team

Oct 27, 2017

Updated by tyagiamit81 How much time should i wait for the response?
Please specify.

Nov 05, 2017

Updated by tyagiamit81 Dear Anjali and Venkateshan,

Now, on one side, you people are saying that you are from senior management and on the other other side you say that you do not have an authority to take a decision.

What all is going on, can anyone explain me.

Now again, you people are asking for more time till 20th November.What are you all trying to convey, i am not able to understand.

I had a deep faith in Mahindra company being an Indian and that is the reason i waited patiently for the refund after your commitments everytime.But now, all my faith has shattered and it's not possible for me to bear the financial burden and the harassment being done by you.

I request you to please stop harassing me and let me know how you are going to refund the interest and penalties i am going to pay tomorrow[protected] for my own money that you people are using for your own benefits.

I again request you for the last time to provide me with the contact details of the higher authorities/CEO of your company, so that i can ask them directly for the refund alongwith the interest and the compensation as you people being the senior management do not have the authority to do the same.

This is my last and final call to you for the solution.If i am not provided with the solution now, i will be compelled to knock the doors of the law.

My card statement is enclosed (in the e mail sent to you) for your kind reference where the last date of payment and the amount is mentioned clearly.