[Resolved] Club Mahindra Holidays — refund not receive after 92 days

Salma Shama

from Surat, Gujarat

Address:

Surat, Gujarat, 394190

I had taken membership of club mahindra on 18-March-2018 from Mrs. Alpa Patel from Surat. At the time of sales they are not explained about annual maintenance fees, which was around 14K. When I found she never explained about annual maintenance fees, I had send mail on [protected]@clubmahindra.com for cancellation membership on 28-March-2018. After repeating attempt with the customer care and local branch, they have agreed that my membership is canceled and I will get the refund. As per Registration form term condition payment will be refund within 90 days from the date of receipt of the request for cancellation. However, the refund is not receive after completed 92 days.
my member ID is : 2809214

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Aug 4, 2018

Complaint marked as Resolved

Club Mahindra Holidays customer support has been notified about the posted complaint.

Jul 03, 2018

Updated by Salma Shama 96 days are completed, Please tell me why you need much more time for refund in digital India.

Jul 05, 2018

Updated by Salma Shama You have no any answer for reply or you are wait for cheate to onther one and than refund me.

Verified Support

Jul 10, 2018

Club Mahindra Holidays Customer Care's response Hello Salma, we are here to help you. We have made a note of your membership ID and will have our team connect with you to address this.

Jul 18, 2018

Updated by Salma Shama Hello, my complaint is not resolve, please resolve as soon as possible it's helpful for me.

Jul 29, 2018

Updated by Salma Shama Please follow your agreement term and condition for maintain your value in market otherwise no one trust on your service.

Jul 30, 2018

Updated by Salma Shama Almost 4 month (124 days) are completed, Biggest fraud & Cheater company. No one give proper and genuine answer.

Jul 31, 2018

Updated by Salma Shama Your member experience management employee Vidya Padaya give a such a non sense reson for refund, already 125 days (4 month) are completed and now she tell me your refund is release from our side according to RBI policy you get refund your amount on your credit card within 15 working days. Please don’t give me this type of reson and refund my payment.

Aug 02, 2018

Updated by Salma Shama Thank you, Thank you so much... I get refund my amount.