Club Mahindra Holidays — refund of paid amount

Address:400705

Basically we were planning for our honeymoon in Dec-2012 and it was explained to ClubM representative that we want to go on our honeymoon in the last week of December We were promised that Club Mahindra representative will contact us and will provide details regarding available destinations.

We didn't receive any call other than welcome call. We on our own contacted representative and was again promised that we will get call regarding the destination.During this a precious 1 month was wasted, and atlast we visited your office at Vashi, Mumbai, Raghuleela mall.

The locations that was available was Malaga, Spain and all other locations were booked/unavailable. A trip to Spain will cost @2.5 lac's which is way beyond our budget and finally we had to cancel the honeymoon plan.

In 2014, we had received a call from ClubM representative that give us a chance and we will provide you best serivce along with special benefits.
After lot of assurance from them we had again planned to visit shimla manali. Representative had asked us to book flight ticket and confirm the dates.
I booked the flight ticket for Delhi and confirmed the dates;

I tried to call him so many times and sent a messages for almost 10-15 days but he didn't reply. Even I sent message representative but
he didn't also reply. This time we didn't want to depend on ClubM and spoil our plan. We had arranged Shimla Manali trip by ourself.

Now my question is, even though we are having membership, we had to spend our own expenses on stay/meal, then what's the use of membership?

All these could have been avoided if we could have got quick response as promised from Club Mahindra.

My Club Mahindra ID is 2461317. I have all mails, messages, names of representative of ClubM that I have not mentioned in the mail.

we are very unhappy with Club Mahindra and wanted to discontinue our membership and requested refund of Rs 30K. Instead of giving any service/refund, they have closed my account.
Was this information helpful?
No (0)
Yes (0)
Club Mahindra Holidays customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Club Mahindra Holidays
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    76%
    Complaints
    2625
    Pending
    146
    Resolved
    1940
    Club Mahindra Holidays Phone
    +91 44 3988 1000
    +91 44 6695 3435
    Club Mahindra Holidays Address
    Mahindra Towers, 2nd Floor, 17/18, Patullos Road, Mount Road, Chennai, Tamil Nadu, India - 600 002
    View all Club Mahindra Holidays contact information