[Resolved]  Club Mahindra Holidays — refund pending for 4.5 months

Address:

New Delhi, Delhi, 110009

//quote
Hello

Good day.

This is in reference to the telephonic conversation i had today with club mahindra sales executive mr sarim khan.
I applied for club mahindra membership by paying a down payment sum of rs 38330 to mr sarim khan yesterday (27/07/2018) at cafe coffee day, nainital, but after reading terms and condition i want to cancel my membership. I was mislead by him while explaining me the terms and conditions.

1. He told me he is giving 50% discount on membership fee which i checked is the normal membership fee. He said to take the membership instantly if i want 50% discount.

2. I was told there is 25 yrs of ric membership which i later found is for 2 yes subjected to extend by extra payment.

3. I was told amc is fixed which i later found increases every year.

Very much disappointed by the sales staff mr sarim khan and mr arvinda singh.

My member id is 2829724.

Kindly cancel the membership.

Thanking you.
Manav sethi
//unquote

This was send on 29 july 2018.
Now it is more than 4.5 months and still i havent got my refund. I have been in touch with customer care team on a daily basis and i am being told i will get a call back from concerned team which i never get.

I have been in touch with mr tom and mr benjamin in chennai office, mr pawan in delhi office and all of them were not able to provide any solutions.

I talked with vidya padaya on 10 dec 2018, who said will call me before 12th dec 2018 with a resolution. After numerous calls to the customer care, i finally was able to get a call back from vidya padaya on 14th dec 2018 and she said that i will get my refund within 10-12 working days. I told her to give this to me in writing and she said that she will send me this email by 17th dec 2018. I didnt get any email from her till that date and called up customer care executives many a times. Now, today, on 19 dec 2018, i got an email from vidya padaya increasing my refund time stating i will get my refund within 12-15 working days. Very unprofessional attitude by club mahindra and its team.