[Resolved] Club Mahindra Holidays — Reg-Waive off ASF charges or refund all my subscription money paid to club mahindra. Member ID-2521137 | |||
Dear Sir/Madam, Since 11/08/14, I have been continuously writing to [protected]@clubmahindra.com regarding the grievance.But none has replied to my many mails in this regard... It is to bring to your kind notice that, I was given a offer for Rs.2, 22, 000.00 for booking Club Mahindra holidays for 25 years under "Blue Studio" through your DSA Mr. Anil Sadavarte([protected]) and his representative Mr. Gopal Salmote ([protected]) . They told this is Club Mahindra's 15th Anniversary holiday scheme. I was initially not told of ASF charges which later I came to know that it is to be paid at around Rs. 11, 000/- per Annum. When I come across the fact, they told that they will waive it off in the course of time and also taken my consent on it. But still the charges are incurring on my account causing double of offer value for 25 years. I am not agreed the offer with ASF charges. Pls. look into the matter and waive off the ASF charges or otherwise arrange to refund my complete payment made as of now...Awaiting your response at the earliest. Thanks and Regards, Viplwa Kotangale [protected] Was this information helpful? | |||
Aug 21, 2016 Complaint marked as Resolved Club Mahindra Holidays customer support has been notified about the posted complaint. Verified Support Sep 18, 2014 Club Mahindra Holidays Customer Care's response Dear Sir, We would like to connect with you regarding the matter you have highlighted. Thank you for sharing your membership ID and contact details. Our team will get in touch with you. Warm Regards, Club Mahindra Team | |||
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+91 44 3988 1000
+91 44 6695 3435
Mahindra Towers, 2nd Floor, 17/18, Patullos Road, Mount Road, Chennai, Tamil Nadu, India - 600 002
I am trying for getting my account corrected including co-applicant change and it has taken 100 days for customer service to tell me that they can not do it as their BRANCH channel is different from ONLINE customer services. And both of them do not function in tandem.
Further they are SENSELESS even if you are critically sick and can not go to attend your booked holidays. They will neither postpone nor recredit your holidays.
Though they are very prompt in sending email / sms / phone calls for collecting ASF (Annual Subscription) even 1 month in advance of due payment. This straightaway means they are MONEY ORIENTED only and not CUSTOMER SERVICES ORIENTED