[Resolved]  Club Mahindra Holidays — regarding membership issue

Address:

380014

This is shivani patel. My membership number is 2762711. I am from ahmedabad, gujarat.. I want to draw your attention regarding my membership issue. I have been completely misguided and mislead about your membership.
In may 2017 your sales executive hardeep solanki came to my place to explain your membership policy.. At the end we ended up with the conclusion that we should experience club mahindra first before takin membership decision and he offered two trips for rs. 65000 that we had to complete in one year that is may 2018.
Hardeep solanki clearly told us that we need to give our final decision after we finish our two trips.in our first trip we went to coorg on 4th october to 11th october and second trip was ooty 25th feb to 4th march. I was completely under the impression that i have to give confirmation about the membership once i finish my two trips.. I already paid around 65000 for both the trips.. Now the real problem: without my knowledge my 5 emis has need deducted from my bank account, starting october 2017! My first emi deducted when i didn’t even started my first trip. That is on 7th october.. Next 4 emis has been deducted without my knowledge on 7th november, december, january, february..
On 7th march 2018 when i got a call from my bank regarding the emi and lack of bank balance i was shocked that how this happened. This is a fraud indeed.. I immediately called hardeep solanki and told whole issue, he asked me to wait as it was march ending. I waited for 15 days and when he didn’t come with any conclusion i approached mr ravi gorakha. He told me the same story that he is very busy as it’s march ending.. I also went to your ahmedabad office and met mr hardik who also ensured me best support for getting refund of wrongly deducted money and assured that my membership shall be cancelled soon but another 8 days have passed and there is no communication from any of these persons or anyone from club mahindra. I have been asking for atleast cancelling my membership since almost two months, submitted an application for the same, still my membership has not been terminated and until my membership got canceled further emis will be deducted from my bank account. I find this ridiculous and irritating. I have dropped email thrice for cancelling my membership, also asked for my refund for so many times. No one responded or gave any confirmation regarding the whole issue. This is completely unacceptable. I need you take this issue seriously and stop my membership and emis and give back my full refund for the funds that you have deducted thru misrepresenting and fraud.

Thanking you
Shivani