[Resolved] Club Mahindra Holidays — unethical misleading communication by sales and inadequate response from customer care

 
1 Review
 Rajat Patranabish on Nov 27, 2017
Hi,

My club mahindra membership is 2772572. I want to cancel my club mahindra membership.

During the sales presentation by club mahindra, when i was sold this membership, i was told that by becoming a club mahindra member, i automatically become a member of the rci network, where i can transfer any of my 175 club mahindra nights to rci for getting free accommodation on their properties.

I kept calling up my relationship office - tushar mallik ([protected]) to check about the rci part of my membership, and he said that i would receive the rci booklet in some months. He had mentioned i would get it by jan 2018. Recently, i called rci and they said that my rci membership would get activated in may 2018. That is a disconnect.

Recently, i called rci and i was told certain things that shocked me:

If i want to use club mahindra nights to book rci, i am compelled to book 7 nights in rci in one go. I was not told during the sales presentation that rci needs to be booked for a minimum of 7 nights.
If i want to avail a stay at an rci property not only do i need to book it for 7 nights by transferring 7 club mahindra nights, i also need to pay rci a booking fee of rs. 9200 (Approx/-) for properties in india and south-east asia and a booking fee of rs. 24000 (Approx) for other international locations. I was not told about this payment for the rci booking. I was given to understand that it was a simple transfer of nights from club mahindra to rci.
I came to know that i only get a complementary rci membership for only 2 years, which i was not told during the sales presentation. I was told that i get an rci membership along with the club mahindra membership, which would imply that the rci membership would be valid throughout the tenure of the club mahindra membership.

When i called customer care at club mahindra, i was promised a conference call among club mahindra, rci, and myself, which has not yet happened.

I called tushar mallik (Club mahindra sales and my relationship officer) twice. On both occasions he cut my phone with a message that he would call me back later, which did not happen. Then, finally i managed to speak with him and explain my frustration. He said that he would check with rci and call me back within 2 days. Five days have passed and i have not received any call back. I tried calling him but he keeps cutting my phone.

I am deeply dissatisfied with the lack of ethics and the communication issues and i wish to escalate this matter and am also considering cancelling my club mahindra membership.

Please do the needful.

Regards,
Rajat patranabish
Membership no - 2772572
Phone no: [protected]
Complaint marked as Resolved Jan 2, 2018

Complaint Status


[Nov 27, 2017] Club Mahindra Holidays customer support has been notified about the posted complaint.
Club Mahindra Holidays Customer Care's response, Nov 28, 2017
Dear Sir,

We apologize for the experience. We are working on your concern raised by you on Facebook and shall have it addressed at the earliest.

Warm Regards,
Club Mahindra Team
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