[Resolved]  Club Mahindra Holidays — Wish to surrender Club 15 membership package

Address:

Mahindra Towers, 2nd Floor, 17/18, Patullos Road, Mount Road, Chennai – 600 002 Tamilnadu, India

Dear Sir/Madam,

I am very unhappy with the service and experience provided by Club Mahindra and would like to withdraw our membership.

We opted for a ClubM15 package which is of 15 years duration which works on a points basis. We opted for the "Premium" package which comes with 1200 points and a total price of 3, 70, 000.

We went ahead with a part downpayment and the rest through EMI.

Here are some of the biggest pains we have been through over the past year.

a) There is no mobile app provided for this package (this was not highlighted to us when the product was sold). This is a huge hinderance considering everything these days is available via app. The website is painfully slow and very pathetic to use. When we complained about this, we go to know that the points-based packages belong to the "go zest" category and are not eligible for mobile app. There are further limitations on the website as well for the "go zest" members--will not be able to view resort credit points, will not be able to get contact details of the resorts, will not be able to view booking details and so on.

b) Per the sales person the premium package covers red, white and blue seasons, however we have NOT been able to book any rooms for the months of Apr and May. Rooms cannot be selected even when it show "AVL". Some of the rooms show "NE" which should not be the case since the "premium" is supposed to cover all of red, white and blue seasons. Emails to their membership experience team is answered with stock replies that don't even work.

c) Like many other members cited, it costs a tiny fortune for one visit to any of the resorts. Food is very expensive. The hotel manager will quote a higher price and then provide a discount on top--which is still very high compared to regular restaurants.

d) Our last visit, to one of their prominent resort was in poor taste. The resort very ill maintained (rooms had leaking faucets, non-working AC) and food quality was very poor (undercooked rice which caused my children an upset stomach). This feedback was shared in writing with the front office. I did get further calls from their member experience team, however I am not sure if any action was taken.

Overall, for the total membership amount + the ever increasing annual ASF + the food and activities charges, this is definitely not worth the "experience".

It is our sincere desire to surrender this Membership and get the refund in this respect. I also desire to resolve the matter amicably failing which I may decide my future course of action including legal recourse against the Company in an appropriate forum.

Regards
Anand