[Resolved]  Club Mahindra Holidays — withdraw membership due to no facilities providing, required refund urgently

Address:

Hisar, Haryana, 125005

I have taken membership in Club Mahindra based on presentation given by their marketing (rep) Mr. Vinay Kumar Singh and Mr. Kumar Anand offered me following as complimentary:
1st 2N/3D complimentary holiday package (Voucher no EMCJ697QKS) between Issue date 20.08.2018 and 20.02.2019 (Validity period) . It is irrespective of membership, It was for attending seminar only. After discussion they agreed to provide same offer for 6persons at CMR also.
2nd 5N/6 days complimentary holiday package (CMR). It was also agreed for 6 persons (2BR)
3rd 7N/8 days complimentary holiday package (RCI) for International tour after three installments (EMI).
4TH 3000 RCV + Floating card + RCI Membership + 5000 Cash back after 9th installment (EMI).
Based on given presentation and provided offer we agreed to take membership with our family and deposited amount of 36830/-
To avail 1st complimentary we have booked our railway ticket for Udaipur (from 17th to 21st Oct) and had tried many times to book holiday package through online as well as through your representative Mr.Vinay and customer care representative also, but not able to avail any offer provided by Club Mahindra.
We have raised my concern with customer care through mail and phone also, but they are not able to provide facility as committed by them.
Due to this initial bad experience we are frustrated and asked to withdraw my membership and asking for refund of paid amount.
No one response from their side and continue submitting by post dated cheque in bank while we have already stopped further payments.