[Resolved]  Club Mahindra Holidays — withdrawal of membership and refund of downpayment of rs. 28, 930.00

Address:Chennai, Tamil Nadu, 110021

I on apr 21 2018, i received a call from club mahindra sales representative regarding the 3 days gift vouchers by club mahindra and invited me and my family at renault showroom, bhikaji kama place, new delhi. There mr. Prashant and mr. Manik showed us some videos and photos of club mahindra resorts in india and asked is to get membership of the same for 1 year at rs. 28930.00.
They never mentioned of emis and 25 yrs at that time. We paid rs 28930.00 on 21 apr 2018 and the very next day i came to know that i'll have to pay 36 emis of rs 9090.00. On hearing that i refused them to process my application and requested for the refund of paid amount. Mr prashant said refund is possible only after generation of member id. I also called at their customer service center for the same and they provided me email address of customer relations team. I forwarded my application of withdrawal and refund along with the copy of application form and payment receipt to [protected]@clubmahindra.com on 24 apr 2018. Till date i've not received any response from their end.
I sent them reminder mails, called their office at jasola, new delhi, but no satisfactory response is given. On 29 apr 2018, i received an email from club mahindra regarding membership id and welcome kit. I informed mr prashant about the same but he still not giving me satisfactory answers. I have registered complaint on consumer forum with docket id 711613 on 01 may 2018.
I am continuously calling them but no reply is being given. I have requested them to cancel my membership and refund the down-payment of rs 28, 930.00 because i will not be able to pay the 36 emis of rs 9090.00 each.
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Jun 3, 2018
Complaint marked as Resolved 
Club Mahindra Holidays customer support has been notified about the posted complaint.
Verified Support
May 02, 2018
Club Mahindra Holidays Customer Care's response
We are sorry to hear this, Girish. Could you please help us with your mobile number via Facebook Inbox so that we can connect with you on a call to address this? Be assured this will be looked into by us on priority.
Jul 05, 2018
Updated by girishpatil7777
Refund amount still not received
Complaint comments 

Comments

On Apr 4 2018, I have received mail from clubmahindra regarding realisation of down-payment of Rs 28, 930.00 towards membership ID 420630 on the name of Mrs Desle Suvarna Bhalchandra .
Screenshot of mail is att

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    Club Mahindra Holidays Phone
    +91 44 3988 1000
    +91 44 6695 3435
    Club Mahindra Holidays Address
    Mahindra Towers, 2nd Floor, 17/18, Patullos Road, Mount Road, Chennai, Tamil Nadu, India - 600 002
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