[Resolved]  Club Mahindra Holidays — withdrawal of membership application form: aug/2017/25 yrs/180469

Address:Chennai, Tamil Nadu

Dear sir,

Mahindra holidays & resorts india ltd,

I would like to withdraw my membership application under the clause
Part c, 8.1 of the agreement. I would like to claim full refund of down payment rs. 37220/- under above mentioned clause.

My maf number is 180469. (Refer copy enclosed)
The application was filled in by your sales rep mr. Murad khadpolkar (Sales agent id: 15528) on 17 sep 2017 at colaba, mumbai. The down payment amount of rs. 37, 220 was deducted from cc account at 1358 hrs on 17 sep 17.
Pse expunge all credit card details that you collected and any instructions for emis that you may intimated to the bank. Also kindly return the single pdc cheque collected by your sales rep.

Date of filling application : 17.09.2017
Date of payment: 17.09.2017
Date of cancellation : 18.09.2017

Please take this request of withdrawal of the membership application on priority
And provide us the refund at the earliest.

Regards,
Sudhanshu kumar

Note : duly signed copy of this application as indicated above is enclosed in this e-mail along with
The copy of application form.
Also copy of this application with original signature is dispatched by speed post at the following address:-
Mahindra holidays & resorts india ltd.
Mahindra towers, 2nd floor,
17/18, patullos road, chennai - 600 002
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Oct 21, 2017
Complaint marked as Resolved 
Club Mahindra Holidays customer support has been notified about the posted complaint.
Verified Support
Sep 18, 2017
Club Mahindra Holidays Customer Care's response
Dear Sir,

We urge you to reconsider your decision regarding our membership and would like to connect with you regarding your requests. We have forwarded your details with our team and they will get in touch with you.

Warm Regards,
Club Mahindra Team
Verified Support
Sep 18, 2017
Club Mahindra Holidays Customer Care's response
Dear Sir,

Kindly reconfirm your membership ID or share your contact number on our Facebook page via an inbox message for our team to get in touch with you.

Warm Regards,
Club Mahindra Team
Sep 18, 2017
Updated by sudhanshu.kumar22
The number of my membership application form is aug/2017/25yrs/180469. I have not yet been allotted any membership number. I wish to withdraw the complaint before that itself.

My contact number is [protected].

I do not use facebook. Why do you people have to make it so complicated! "share your contact number on our Facebook page via an inbox message!!!"

My number is given above. pse pick up the phone and call! All that is time wastimg tactics

I have dispatched the application today by speed post at the following address:-

Mahindra Holidays & Resorts India Ltd.
Mahindra Towers, 2nd floor,
17/18, Patullos Road, Chennai- 600 002

The details of the speed post are attached as an image.

I regret to inform you, that i have taken a very considered and deliberated decision. There is no scope for me to reconsider. Kindly process my full refund of the down payment at the earliest.

Regards

Sep 19, 2017
Updated by sudhanshu.kumar22
Called the Member Relations number on [protected] today 19 Sep 17 at around 1000 hrs. apprised the gentleman (Vijai) regarding the issue. I requested him to escalate the issue as i am not getting any positive response from mails that i have sent thus far on [protected]@clubmahindra.com. Interaction ID generated : Interaction ID 11322529

All he could tell me that someone would give me a call. I am still waiting for a call..
Well it is disheartening to note the pace of action and responses ...

Kindly expedite..

Regards
Sep 20, 2017
Updated by sudhanshu.kumar22
Dear Sir,

Pse note that my application for withdrawal of memebership before the expiry of 10 days lookin period, duly signed by self, was dispatched by speed post on 18 Sep 17.

India post has confirmed that the speedpost has been delivered at:

Mahindra holidays & resorts india ltd.
Mahindra towers, 2nd floor,
17/18, patullos road, chennai - 600 002

on the 18 Sep 17. The details of the speed post are as EM[protected]IN.

tHUS I HAVE MET ALL MY OBLIGATIONS TOWARDS PUTTING UP THE REPRESENTATION FOR WITHDRAWAL OF MAF: aug/2017/25yrs/180469.

kINDLY REVERT THE MONEY DEBITED, IN FULL, FROM MY CC AT THE EARLIEST.

REQUEST EXPEDITE..

rEGARDS
Verified Support
Sep 20, 2017
Club Mahindra Holidays Customer Care's response
Dear Sir,

Thank you for sharing your contact number with us and our team will get in touch with you.

Warm Regards,
Club Mahindra Team
Sep 21, 2017
Updated by sudhanshu.kumar22
Got two calls from club mahindra Relations team, i guess.
Call 1: by Harris from Chennai Team. The gentle man was apprised of my decision for withdrawal of membership application. Also apprised of the efforts taken by me to reach to the right contact / team that will resolve my issue. Said he would revert in two days!

Outcome: Nothing concrete.

Call 2: By Dhanushree who said that she was calling from the Vashi, Mumbai office. But the number displayed on my phone was with the STD code of 044/ Chennai. The lady was also apprised of my decision for withdrawal of membership application. Also apprised of the efforts taken by me to reach to the right contact / team that will resolve my issue. Said that the concerned team has been referred to and that she would revert.

Outcome: Nothing concrete

Request positive concrete and immediate steps to alleviate my predicament. It all seems to be going in a meery go round, coveniently passing the buck to the PHANTOM : CONCERNED TEAM; Pse give me mail trail of the progress of my issue on a daily basis. When will I get my refund/ Penalty free.

Regards

Cdr Sudhanshu
[protected]
Complaint comments 

Comments

Thank you too!

But pse get in touch with me with something concrete!
Am still waiting for the call from your concerned team..
Needless to say, that I am being tested for my patience..

Request expedite.

Warm Reagrds

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