[Resolved]  Club Mahindra Holidays — withdrawal of membership application member id 131998 and full refund of the down payment rs:39691

Dear Sir /Madam, Below letter dated 24/07/2018 handed over to Club Mahindra representative yesterday 25th July 2018 . Attached is the acknowledged copy of the same. I would like to withdraw my membership application under the clause Part C, 8.1 of the agreement. I would like to claim FULL REFUND of the down payment Rs. 39, 691/-(Rupees Thirty Nine Thousand Six Hundred Ninety One Only) under above mentioned clause. My member ID 131998 is already generated and I request you to cancel this ID. Please take this request of withdrawal of the membership application on priority and provide me the refund at the earliest.Sincerely,
JOHN ARMSTRONG FERNANDES
On Wed 25 Jul 2018 at 22:56:57 hour i sent an email with my registered email on the membership application member ID 131998 with all the attachments of the documents to [protected]@mahindraholidays.com and forward the same email to [protected]@clubmahindra.com below is the reply i got today from member [protected]@mahindraholidays.com

Re: 'MHRIL=[protected]' Withdrawal of Membership Application – Member ID 131998 and full refund of the down payment Rs:39691
From: MemberRelations on Thu, 26 Jul 2018 13:26:06 Add to address book
To: You | See Details
Dear Mr. Fernandes,

Greetings from Club Mahindra!

Thank you for writing to us.

This is with reference to your email which you have sent to us dated, January 2nd 2018.

As per your email, we would like to inform you that we are unable to fetch your membership details as we have received your mail from unregistered email id.

Please write back to us from your registered email id which is registered with Club Mahindra so that we can check and assist you further.

We know this is a little time consuming and inconvenient but do understand we need to protect your confidentiality.

Thank you for giving us the opportunity to be of service to you.

Warm Regards,
Kiran Takale.
Member Relations
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Oct 22, 2018
Complaint marked as Resolved 
It was really painful to get the refund. When ever someone don't want the product then the process of the refund should be done immediately. When ever you call the customer care they say they will arrange a call back but no one calls any way i finally got my money back thanks to the helpful lady prinka verma for sorting out my application promptly thanks once again for your help
Club Mahindra Holidays customer support has been notified about the posted complaint.
Jul 28, 2018
Updated by john2452
today i have received mail from Renju Panikar [protected]@mahindraholidays.com As per your email, we would like to inform you that we are unable to fetch your membership details as we have received your mail from unregistered email id.

Please write back to us from your registered email id which is registered with Club Mahindra so that we can check and assist you further.
I would like to inform that My form number is 131998 Date of filling application : 22.07.2018
Date of payment: 22.07.2018
Withdraw application dated : 24.07.2018 signed in original by applicant and received on 25.07.2018 by
Mr. Suleiman Shaikh
Club Member Executive. Club Mahindra Emerald Palms
Pedda Uttor Doxi, Varca. Salcete, Goa-403721 .I am adding the photo of the forms once again
1)My Form With the number 131998
2) Withdraw application dated: 24.07.2018 Received on 25.07.2018 By Mr. Suleiman Shaikh Club Member Executive
3)Payment receipt of Rupees 39, 691
Note :For my registered email ID refer to the first page of the form added in the add image below in the communication address/Permanent address & contact details my Email Address is given as [protected]@rediffmail.com

Jul 28, 2018
Updated by john2452
Received The mail today
Dear Mr. Fernandes,

Greetings from Club Mahindra!

We would like to inform you that kindly help us with the Location (State) from where you have purchased this membership, Reason for cancellation so as to proceed with the request.

Looking forward to hear from you.

Thank you for giving us the opportunity to be of service to you.

Dear Renju Panikar
My Replied
I would like to inform that My form number is 131998 purchased this membership From
Mahindra Holidays and Resorts India Ltd.
Club Mahindra Emerald Palms
Pedda Uttor Doxi, Varca.
Salcete, Goa-403721
Date of filling application : 22.07.2018
Date of payment: 22.07.2018
Withdraw application dated : 24.07.2018 signed in original by applicant and received on 25.07.2018 by
Mr. Suleiman Shaikh
Club Member Executive. Club Mahindra Emerald Palms
Pedda Uttor Doxi, Varca. Salcete, Goa-403721
Note :For my registered email ID refer to the first page of the form in the communication address/Permanent address & contact details my Email Address is given as [protected]@rediffmail.com
Check Attachments For all details
1)My Form With the number 131998
2) Withdraw application dated: 24.07.2018 Received on 25.07.2018 By Mr. Suleiman Shaikh Club Member Executive
3)Payment receipt of Rupees 39, 691
Reason for Withdraw application dated : 24.07.2018 signed in original by applicant and received on 25.07.2018 by
Mr. Suleiman Shaikh Financial problem
Jul 29, 2018
Updated by john2452
Dear Sir /Madam,
1)My Form With the number 131998
2) Withdraw application dated: 24.07.2018 Received on 25.07.2018 By Mr. Suleiman Shaikh Club Member Executive of Mahindra Holidays and Resorts India Ltd.
Club Mahindra Emerald Palms
Pedda Uttor Doxi, Varca.
Salcete, Goa-403721
3)Payment receipt of Rupees 39, 691
Sent via Speed post Addressed to
Mahindra Holidays & Resorts India Limited
Mahindra Towers
2nd Floor,
17/18, Patullos Road,
Mount Road,
Chennai – 600 002.
Tamilnadu, India.
Event Details For : EM[protected]IN Current Status : Item delivered at ANNA ROAD H.O on the 26/07/2018 17:45:34
And CC to Via speed post
Corporate Office
Mahindra Towers,
1st Floor, "A" Wing,
Dr. G M Bhosle Marg,
P.K. Kurne Chowk,
Worli, Mumbai - 400 018.
Event Details For : EM[protected]IN Current Status : Item delivered at Worli S.O on 26/07/2018 17:46:13
ading image of the speed post receipt below

Aug 10, 2018
Updated by john2452
Sir Renju Panikar
below is all the details I sent to you but till today I have not received received any assistance from your side can you please look in this matter at the earliest
John Armstrong fernandes
Fw: Withdrawal of Membership Application – Member ID 131998 and full refund of the down payment Rs:39691
"john fernandes"<[protected]@rediffmail.com> to you & 1 other(s)
Thu, 02 Aug 2018 14:23:32

From: "john fernandes"<[protected]@rediffmail.com>
Sent: Thu, 02 Aug 2018 14:22:41
To: "memberexperience"<[protected]@mahindraholidays.com>
Subject: Withdrawal of Membership Application – Member ID 131998 and full refund of the down payment Rs:39691

To Dear
Renju Panikar (Member Experience Management) with regards to the below email sent by you no one has assisted me regarding the above matter, i have provided the full detail of the application. nothing have come from your concerned team..my registered email ID in the communication address/Permanent address & contact details is given as [protected]@rediffmail.com. i called [protected] and sopke to Ritu she said nothing is showing in the system regarding the above form ID .Can please follow up in this matter and as i am out of India right now please reply on the email id provided [protected]@rediffmail.com
Regards john Armstrong Fernandes
below are the form details once again
Date of filling application : 22.07.2018
Date of payment: 22.07.2018
Withdraw application dated : 24.07.2018 signed in original by applicant and received on 25.07.2018 by
Mr. Suleiman Shaikh
Club Member Executive. Club Mahindra Emerald Palms
Pedda Uttor Doxi, Varca. Salcete, Goa-403721
Note :For my registered email ID in the communication address/Permanent address & contact details is given as [protected]@rediffmail.com
Re: 'MHRIL=[protected]'Your Club Mahindra Membership
From: MemberExperience <[protected]@mahindraholidays.com> replied on Mon, 30 Jul 2018 09:33:40 Add to address book
To: You | See Details

Dear Mr. Fernandes,

Greetings from Club Mahindra!

We would like to inform that we have forwarded your request to our concerned team and they will assist you at the earliest.

Thank you for giving us the opportunity to be of service to you.

Warm Regards,
Renju Panikar
Member Experience Management
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    +91 44 6695 3435
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