Club Mahindra Holidays — xuv 500 purple club
New Delhi, New Delhi District, Delhi, India
AbAbhinav on Dec 16, 2018
1. I purchased xuv 500 w-11 automatic vehicle on 06 jun 2018 from renowned dealer "koncept automobiles pvt ltd", south extn, delhi through relationship manager mr nitin. During the initial data feeding in mahindra database my phone no was wrongly feeded. It was immediately informed to dealing manager on the spot and we were assured that it will rectify after 24 hrs.
2. However after lapse of 6 months of purchase of top end vehicle of such a reputed company and repeated reminders to dealer this small updation has not taken place till date.
3. Because of this lackadisical approach i am facing following problems:
(A) even after completion of 6 months, i am not able to book a complimentary vacation being offered by your reputed company for esteemed owner of top most model.
(B) approach of passing the responsibilities between dealer and mahindra purple club, leading to inconvenience to me of calling up different agencies to sort out the error created by dealer.
(C) number of days left for me to avail this offer is only between 27 jan 19 to 28 feb 19, as per the terms and conditions given on leaflet. So i am left with no choices to choose my vacation period as all the time has wasted due to error of dealer.
4. It is requested that matter may be looked into. And firstly this miniscule task of phone number updation be rectified immediately to avoid future inconveniences to me. Secondly, the period to avail the complimentary purple club stay be increase till 31 aug 2019.
5. Hoping for prompt reply from your esteemed company.
Wing commander abhinav gupta
[Dec 17, 2018] Club Mahindra Holidays customer support has been notified about the posted complaint.
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