[Resolved] Club Mahindra — refund not received - 6 months over

Karthisu

from Ernakulam, Kerala

Address:

Ernakulam, Kerala, 682301

I have enrolled for club Mahindra membership on 30th of Dec – 2017 at Kochi, Club Mahindra Resort. The membership application form number is OCT/2017/25YRS/189453. I have also paid the down payment of Rupees 37, 200 through my credit card. My membership has got confirmed on 2nd Jan – 2018 and the membership id is 2796670. However, I canceled my enrollment and membership with Club Mahindra on 2nd Jan 2018. After repeating attempt with the customer care and local branch, they have agreed that my membership is canceled and I will get the refund. However, the refund is not done for the past 6 months.

Note1: I have sent the cancellation request to the corporate office (Chennai and Mumbai) through Speed post.
Note 2: Attached the credit card bill and the membership registration form copies.

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Aug 9, 2018

Complaint marked as Resolved

Hi, the issue is not yet resolved. Club Mahindra has reached out to me and the refund will be processed. However, it is more than 40 days, there is no resolution yet.

Club Mahindra Holidays customer support has been notified about the posted complaint.

Verified Support

Jun 28, 2018

Club Mahindra Holidays Customer Care's response Hi Karthisu, we have made a note of your membership ID and will be connecting with you shortly to take this further.

Aug 09, 2018

Updated by Karthisu Dear Support,

I am writing to follow up on this matter. Its been more than 8 months since I have made the request. I have got the confirmation 40 days back that my membership is canceled and I will get the refund in 20 days. I am not sure what it is taking you so long to complete the process. I have made more than 30 calls to the customer center so far, and no proper update. Can you please look into this?