Clubfactory — returns

Purchased 2 pair of shoes from club factory from guest account, but size misfit. Wanna want it replaced with bigger size or refund. But don't have any option of choosing any. Would like to have a refund preferably since the process is not clear at all. Would be of great help if refund is processed. It is 2 pair of shoes lying used due to size issue. Now looks like online shopping on club factory should be a no-no.