Cnbc Awaaz — complaint against amazon india - receipt of broken pieces of old mobile phone instead of new oneplus 6t
New Delhi, Delhi, India
NiNilesh Tutlani on Jan 1, 2019
Sir, i am taking up my grievances against amazon india after they failed to revolve it despite repeated requests. I feel cheated by the company & have suffered a loss of rs.37999/- besides mental harassment. Now i am approaching you with a hope that you will take-up my grievances with amazon management & get my issue revolved. I submit my grievances as under :-
I got above mentioned mobile phone i. E. Oneplus 6t 128gb+6gb financed through bajaj finserv at a total cost of rs.37, 999/- and ordered online with amazon india however, the packet received by me was mutilated & some pieces of broken old mobile phone were found in the packet. I also made video while unpacking the packet & made a complaint to you. I was given assurance that the matter is being investigated & your representative will contact me latest by 11.12.2018.
However, i was really shocked to receive company’s reply on 09.12.18 to my complaint. You have written that as per your investigation correct product has been delivered to me. This is absolutely wrong. As aleady informed to you that i have received broken pieces of some old mobile phone in the packet received by me on 03.12.2018 instead of oneplus 6t mobile phone (128+6 gb) ordered by me for which i paid rs.37999/- through bajaj finserv.
In fact after opening the packing cover, i observed that the the box delivered was of apple company & though i order for oneplus 6t. The box was in a mutilated condition. There was a black amazon tape on the box which indicated that that the box had already been opened by someone in transit, somebody had already stolen the actual box containing oneplus 6t & replaced it with the old apple box containing some broken pieces of old mobile phone.in view of these observations, i made a complaint through amazon mobile app & as per their telephonic instructions i made a video of opening the box & send the pics of broken pieces of old mobile phone to your email id [protected]@amazon.in.
On 08.12.18, i talked to your customer service executive by making request on amazon app & enquired about the fate of my complaint. He informed that investigation has been completed & refund has been initiated & will be made to me within 48 hours. Then, i mailed to you to confirm the same & today i am really shocked to read your above mentioned reply.
Sir, it is a total a case of cheating by such a renowned company. Small consumer like us buy online through your reputed site believing that quality/assured product would be delivered at reasonable price & we do not expect to meet such a incidence of cheating from a company of your repute.
I also attach herewith the video o[censored]npacking of the box received by me.
Sir, finally i am approaching your channel & request you to take-up my grievances with amazon india & help in refund my hard earned money paid to them without getting the product for which i paid.
68/7 ashok nagar, new delhi-110 018
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