Cocacola Company — Regarding cooler

Address:

NO.: 14, T. SELLANDIPALAYAM EAST, KARUR-639 003

Dear All,
Here we own a small hotel in T.Sellandipalayam village located at Karur District, Tamilnadu as on august month 2020, our fridge in the hotel got repaired as soon as repaired we called the coca-cola dealer who was distributing soft drinks to our shop and also who gave the cooler to our shop, he did not respond as quick, but after 20 days some one came to the shop (by representing the dealer name) and took our cooler for service, just days went off while i called the dealer and enquired about our cooler he said its still on service and it will take time like tat..., in between tat i have seen my cooler running in another tea shop located in karur with same GPay stickers and some identification marks (later only i know tat tiz shop owner only came to my shop and took tat cooler with the support of dealer) and i have immediately called the dealer and said this matter my cooler was running in another hotel he simply said it was mistakenly given to tat tea shop we will arrange you another cooler, 45 Days gone still no cooler replaced.

Now he was continuously saying these reasons...,

i) You have not achieved the selling target (first of all we did not ask any cooler while starting the hotel & and yet now they did not inform about any target issues & and they did not inform tat we will take your cooler & no warning has been issued & mainly we only contacted the dealer and mention that cooler has repaired & Due to COVID-19 all over the country no shops were running)

ii) This service man has taken my cooler in the shop and sold to another person.

iii) COCA - COLA Worst Franchise in the market with no proper information passed to the customer and people who were doing business.

Expecting you to take action against this coca cola distributor.