[Resolved]  Cognate Health Services — preventive health product

Address:Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:www.cognatehealthorganisation.com/Index.aspx

A total of more than 64 thousand medical bills are still pending for reimbursement for me starting from Aug 2017.

I took 3 years membership and paid Rs. 10, 000 for the same.

Most of the times no one answers the customer care number, and the only response you get is automatic response to your emails.

I was informed that before visiting doctor we need to take appointment through them. Later they advised that I can drop them an email before visiting a doctor to inform them, and visit the doctor. Exception to this would be emergency situations where obviously I would rush to hospital/doctor.

After numerous and regular follow ups, they bother respond to you once in a blue moon over emails. Earlier they kept informing that the bills are under process and due to technical issue at their backend, there are delays in processing reimbursement, and bills would be reimbursed very soon. After months of follow up and wrong commitments, today they came back and said that you had to call them before every visit to schedule the appointment. This is their response when they have acknowledged some of the email requests informing them about doctor visit as advised by them.

The company is a fraud, with no after sales service. They are a waste of money and your time.
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Feb 7, 2018
Complaint marked as Resolved 
After numerous follow ups and posts on public forums, got a call today from Cognate requesting to give them another week to resolve the issue, and in the meantime they requested to resolve the complaint on Consumer Complaints. I hope they fulfill their commitment this time as I won't buy their words post that.
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bisht.[protected]@gmail.com
me also not got proper responc
we should make group and claim in court please contact me and other on watsaap [protected] .
[email protected]'s [Complaint's author] reply, Feb 6, 2018
I'm very much interested in legal option. Phone numbers are not visible on the site. You may share your contact details over email, bisht.m@gmail.com

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    Cognate Health Services Phone
    +91 96 5408 7775
    Cognate Health Services Address
    Plot No-Y 9-10 2nd Floor, Vipin Garden, Main Nazafgarh Road, Piller No-801, New Delhi, Delhi, India - 110059
    View all Cognate Health Services contact information