Cognizant Technology Solutions — not helping out in pf withdrawal.

I had left cognizant on 18th april 2017 & joined capgemini.
I wanted to transfer my pf from cts to cg. But cg team had created a new uan for me, due to which i was facing issue in getting my pf transferred. Since the cognizant pf team didn't revert to the form submitted for pf withdrawal.

Now i want to withdraw the amount, but even for that they are not providing any response on how to get that done.
Please refer the attached images for reference.

Regards,
Ujwal shah