Colive — deposit amount not refunded

Address:	Casagrande auburn , Sai Ayush Puja avenue, Thiruvengadam nagar, Perungudi, 600096
Website:	www.colive.in

Hello,
I was staying in Colive property in Chennai for the past 6 months. I vacated last month. I was initially promised that deposit amount (which is 14000) would be refunded(after deducting unnecessary separation charges ie. 1000(mentioned in rental agreement)) . But now I received a mail stating refundable amount is zero. I don't have any pending amount to be paid. I have the bank statements with me, ready to provide if needed. In the agreements I signed, the separation charges was only 1000. They have made up something to hold the deposit amount.

I am attaching the mail screenshot .