Colive — Refund for the money which I paid twice on the day of check-in

Address:

Bengaluru

On the 9th of jan i moved to the property while doing a check in I was told to pay the amount twice because the first payment was failed. I paid 10018 twice. The salesperson told that they didn't received the 10018 money at the first and again I was told to pay money 10018. I kept on asking about the money but they kept on lying me. I contacted to the customer care and they give me the proper proof that I have paid twice the same day. Now I need a refund of 10018 but no body is helping me.