Compare Dth / Vserve eCommerce Sales & Service — dth order is cancelled I want to refund my debit amount 1999 rupees

I book DTH order in last month 13 may. I paid amount of rupees 1999 for DTH service. Amount was debited from my account. But after that order is cancelled from your agent by sum reason. But amount of 1999 rupees is not refund in my account. I request you please refund my paid amount. The information of booking is given below.
Name- Govind Chaudhary
Request no-[protected]
Merchant reference no- CDT[protected]
EBS payment id[protected]
Payment mod- Visa debit
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I have deposited the money of Rs. 899 on dated 31.05.2019 as told by their representative miss rozida as per their rules connection should be made in between 24 hours but till date they have no response about connection and their costumer care hardly response so I want to refund my money as soon as possible I think it's a fraud organization
Mohanty.pranab's reply, Jun 11, 2019
No update till date so please take necessary action for resolve my issue
Sir, as I have taken new dish tv connection from compare dth services with offers sports shoes nd 2000 shopping vouchers. I have got the shopping vouchers but not got sport shoe.
Kindly provide my offers otherwise take back ur connection.my registered no is- [protected]& mail- [protected]@gmail.com
I paid RS 899 for new connection of dth of Tata sky, apox 1month is going on but still your company 24 hr not completed. Give me suitable reason either I goes to consumer court for this case.

I book Tata Sky DTH order in 3/03/2019. I paid amount of rupees 2899 for DTH service. Amount was debited from my account. But after that order is cancelled from your agent by sum reason. But amount of 2899 rupees is not refund in my account. I request you please refund my paid amount. The information of booking is given below.

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    Compare DTH / Vserve Ecommerce Sales & Service Phone
    +91 88 8254 4544 [Sales]
    +91 11 4569 3517 [Complaints]
    Compare DTH / Vserve Ecommerce Sales & Service Address
    27/2, LIC Colony Wali road, Jhimil Industrial Area, Dilshad Garden, Delhi, Delhi, India - 110095
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