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Complaint Against Airtel — balance reduced (not active any pack)

I m recharge 17.03.2018 (20 rupees).. I get 14 rupees.. I m come to my home.. See my balance. My balance 7 rupees.. I m asking customer care... She tell me.. I m active life style data pack... I m not active any pack... Plz take any action...

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I m recharge 17.03.2018 (20 rupees).. I get 14 rupees.. I m come to my home check my balance.. Now balance is reduce (Rupees). I m asking customer care (Srivithya rk). She tell me. I m active life style dress. I m not active any pack.. I need my amount return.. I m using nokia 1100.. Plz take any action
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    Pondicherry
    Puducherry
    India

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