Voltas — Split ac installation price issue | |||||
I would like to say if we are purchasing costly product around 30, 000 rs then why they are not able to provide free installation.Atleast first time installtion should be free.After that they can charge. But if you are ready to pay installation fee.Then their service engineers have so many issues like if increase pipe line then they will charge 750/meter, insulation at 95/foot, mounting bracket charge 700+250rs. Mean except installation charges you have to pay these charges also.And listen after increasing your pipe line like 3 meter you have to pay 2200rs also for gas filling. After taking these all rates i cancelled installation from voltas.I called local ac installation person they took just 1500rs installation charges. 240rs/meter pipe charges, 45rs/foot insulation, 450rs for mounting bracket.No gas filling charges they said use your ac for 1 week if you feel cooling is low then they i will fill some gas into compressor without any extra charge. Now anyone can compare the price gap between voltas and other installers.They are simply looting us. I have just little request to voltas team please take reasonable amount from your customer.Because we buy your product after trust on you. Regards by: harmeet singh harmeet.[protected]@gmail.Com Was this information helpful? | |||||
|
Voltas customer support has been notified about the posted complaint. | |||||
 10 Comments | |||||
Comments
I have bought a Voltas Split Ac, now . My experience with LG is they charged Rs.450 for installation and 2 Carriers did not charge anything. But 3 times they have come for preventive maintenance and once top up gas. All free. I will carrier if they can install Voltas with some charges.
Voltas Customer Care's response, May 17, 2017
Verified Support
Voltas Customer Care's response, May 25, 2017
Verified Support
I want to say that had installed A.C in my Store. Few months back, unfortunately is not working properly now. I approach the techicain of Voltas about same. As per him show us invoice, but I had lost or pay amount.
I request to you Please provide me duplicate invoice, so that I can share bill will technician
Cell no: [protected]
I request to you Please provide me duplicate invoice, so that I can share bill will technician
Cell no: [protected]
Voltas Customer Care's response, Aug 8, 2017
Verified Support
Voltas Customer Care's response, Aug 21, 2017
Verified Support
I am spending Rs.4000 more now with Voltas (Breeze technicians) for the Voltas AC which successfully ran for 1.5 months for repairs.
Why don't you make it a point to send your mechanic in the first instant. I can show the 6 times appointment fixed never materialized when I had to go for the mechanic recommended by the seller.
You could have added all these in your price and make the first installation free as done by others. (you can still be competitive since others give 3 maintenance services free). I hope there is some clever fellow in your management who will think in the long run. Our builders assn. will never recommend Voltas if they opt for the present technique.
Why don't you make it a point to send your mechanic in the first instant. I can show the 6 times appointment fixed never materialized when I had to go for the mechanic recommended by the seller.
You could have added all these in your price and make the first installation free as done by others. (you can still be competitive since others give 3 maintenance services free). I hope there is some clever fellow in your management who will think in the long run. Our builders assn. will never recommend Voltas if they opt for the present technique.
Voltas Customer Care's response, Aug 8, 2017
Verified Support
Dear Mithy,
We would like to request you kindly share your complaint number or mobile number. So, we can escalate your concern to our team for the better assistance.
Regards,
Voltas Online Team
We would like to request you kindly share your complaint number or mobile number. So, we can escalate your concern to our team for the better assistance.
Regards,
Voltas Online Team
I bought voltas 5 star split ac. Service engineer came and checked the number on box. He did not show up for next 2 days. I kept calling voltas service center toll free number where i told them problem atlest 5 times i made call and told them my problem. No solution was provided by voltas service call center. I called service engineer and literally requested him to come and unstall ac. In future i will never buy voltas product. Voltas is unprofessional company. They take full installation free and harass their consumers.
Voltas Customer Care's response, Aug 30, 2017
Verified Support
Voltas Customer Care's response, Sep 8, 2017
Verified Support
I purchase apki inverter ac in which dealer said that installtion charges included but if ooper required more then i have to pay extra that is reasnable and understandable. But when technician came next day then he asked 300 rs for doing a hole in wall said only 1 hole is allowed in installation. Now please tell me why you purchased split ac which cost is more then window because no place to install in room so split is required and as the room is inside it might be possible that pipe need to pass from room and loby but the reasanable distance then why they asking extra money.
And the best part if you asked your dealer they said please call to customer care and when you call CC they have limited ans that technician is only for hang the ac thats mean he not do connection, he will not do extra hole id requiere etc then why they sent to me only to check that we places ac or not.
And the best part if you asked your dealer they said please call to customer care and when you call CC they have limited ans that technician is only for hang the ac thats mean he not do connection, he will not do extra hole id requiere etc then why they sent to me only to check that we places ac or not.
Voltas Customer Care's response, May 29, 2018
Verified Support
Voltas Customer Care's response, Jun 6, 2018
Verified Support
I have purchased Voltas 1.5 Tone AC from Vijay Sales (Saket, Delhi), I need 1st installation without any installation charges. Kindly do the needful.
Regards
S K Bairwa
[protected]
Regards
S K Bairwa
[protected]
Voltas Customer Care's response, Jan 8, 2019
Verified Support
Voltas Customer Care's response, Jan 29, 2019
Verified Support
I have purchased voltas 1.5 Ton Split inverter AC on 24.05.2020 and booked for installation on the same day. After so many reminders finally installation guy came on 28.05.2020 and asking for much higher rates than standard rates. He is asking for INR 599/- for installation against INR 499/-, labour charges for Pipe fitting @ INR 250/- mtr against INR 200/- per mtr and INR 300/- for stand installation against INR 200/- as standard charges. The time he came is about 06:30 in evening and just ran when we keen to talk to customer care. Aside today morning my installation request also been cancelled by service centre when i talk to escalation matrix Mr. Anuj Gupta
Is this the legacy of TATA products whom we respect so much. My request is to kindly insatall my AC by sending some genuine and customer centric person rather sending these unprofessional guys for instalation.
Regards,
Gaurav Chugh
[protected]
Is this the legacy of TATA products whom we respect so much. My request is to kindly insatall my AC by sending some genuine and customer centric person rather sending these unprofessional guys for instalation.
Regards,
Gaurav Chugh
[protected]
Voltas Customer Care's response, May 30, 2020
Verified Support
Dear Gaurav,
Thanks for voicing your concern. We are sharing your concern with our branch team and they will call you within 24hrs and resolve your issues as per govt guideline based on defined zone.
Regards,
Voltas Online Team
Thanks for voicing your concern. We are sharing your concern with our branch team and they will call you within 24hrs and resolve your issues as per govt guideline based on defined zone.
Regards,
Voltas Online Team
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
73%
Complaints
4384
Pending
136
Resolved
3040
View all 4384 Voltas reviews & complaints
+91 22 6665 6666
+91 22 6665 6333
2nd Floor, Voltas House, B Block, Chinchpokli, T B Kadam Marg, Cotton Green, Mumbai, Maharashtra, India - 400033
View all Voltas contact information
One weak moment I thought Voltas is TaTa establishment for whom I have great respect.
We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.socialmedia@gmail.com and we will put all our efforts in trying to help you out.
Regards,
Voltas Online Team
We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.socialmedia@gmail.com.
Have a nice day.
Regards,
Voltas Online Team