[Resolved]  Cinepolis India — Amount debited to my bank account cinema ticket not generated

Address:Ernakulam, Kerala, 682035
Website:CINEPOLIS

Dear sir,

Today i wanted to book a ticket for viewing a cinema in cinepolis vip for viewing c/o saairabanu i wanted to book the ticket online. I tried twice by paying the amount for rs 273 ticket cost. The amount is debited to my account but the ticket is not generated. One transaction is inb/[protected]/cc avenue.com/charge/tick, for the transaction therei is no transaction no it is written as cc avenue.com/charge.

Kindly refund me the amount.

Regards

N rajaram
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May 18, 2017
Complaint marked as Resolved 
Cinepolis India customer support has been notified about the posted complaint.
Verified Support
Apr 08, 2017
Cinepolis India Customer Care's response
Hi MR. Rajaram,

Sorry for the inconvenience. Kindly share your contact details, Email ID along with Cinema address at [protected]@cinepolis.com so that our team can assist you.

Regards,
Team Cinepolis.
Verified Support
Apr 16, 2017
Cinepolis India Customer Care's response
Hi MR. Rajaram,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinepolis.
Complaint comments 

Comments

Sir
It is to inform u that ur staff at cinepolis rohini are not capable enough to handle ticketing department.They sound illetrate.kindly check it out.
I am never able to book vip seats at this place.it is always booked even online shows always booked.kindly look into the matter.
Cinepolis India Customer Care's response, Apr 8, 2017
Verified Support
Hi Preeti Ankit Singal,

Sorry for the inconvenience. Kindly share your contact number and Email ID at support@cinepolis.com so that our team can assist you.

Regards,
Team Cinepolis.
Cinepolis India Customer Care's response, Apr 16, 2017
Verified Support
Hi Preeti Ankit Singal,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinepolis.

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