[Resolved] BookMyShow — Amount deducted on booking movie ticket, but didn't get, confirmed need a refund | |||
Hi, Today (Sat april 8 2017) i have tried booking ticket for movie named "1971 beyond borders" using bookmyshow app. Payment was done through net banking. I confirmed payment through app, and rs 160.26 was deducted from my account. I waited for more than 10 minutes for ticket confirmation, but the app remained hung in the payment page itself after that it crashed without giving me ticket confirmation. I didn't got the ticket and lost my money. So i need a refund. Net banking transaction id : s91178892 Was this information helpful? | |||
May 12, 2017 Complaint marked as Resolved Verified Support Apr 11, 2017 BookMyShow Customer Care's response Hi Alec, I'm sorry for the trouble caused here. In order to get the transaction details, we would require your contact details used while booking. Please email us at [protected]@bookmyshow.com with the relevant info and we will get this checked. Regards, Team BookMyShow Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative | |||
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website, there are stages where you confirm your booking on the order summary page. Once you
proceed to payment and the booking is confirmed, the seats are blocked at the cinema's end. We
being ticket aggregates have to abide by the rules laid by the cinemas and hence cannot
exchange, refund, cancel or make any manual modifications on a confirmed booking as cinemas
do not have a cancellation policy. Alternatively, those tickets can be gifted/authorized to your
family/ friends and you could bring a smile on their face. Hope you understand us Mahesh.
Regards,
Team BookMyShow
Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative