[Resolved] BookMyShow — Feedback on transaction declined of bms-15 times

RAKESH KANDARI

from Mumbai, Maharashtra

Address:	Pune, Maharashtra, 410014
Website:	BOOKMYSHOW

Plz find all the screen shot in next 2 slides of Transaction declinedissue. Yesterday again the transaction declined in Bookmyshow on 09-04-17.in last 4 days total 20 times Transaction declined only in Bookmy show.what is the status of A Reference ID - 3661514/Interaction Id-3669249.i already raised the concerned previously on 6th April--15 times transaction declined & 7 th April & today on 9th April--2 times; .again you will give new reference ID & i will receive same standard reply .You already took 5 days time but still no reply. plz do understand..you are gonna loose one important customer, plz do understand.The transaction failed since the Payment gateway not accepting this, plz talk to them

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Jun 2, 2017

Complaint marked as Resolved

Verified Support

May 02, 2017

BookMyShow Customer Care's response Hi Rakesh,

The transaction failed since the Payment was declined from the sources end because Transaction was blocked by the Payment Server because it did not pass all risk checks.-Unable to be determined-Cardholder successfully authenticated

In case of multiple transactions failure, we request you to contact your card issuing bank as they would be in a better position to assist you.

I request you to go ahead once again with the fresh booking for your desired show by using an alternate mode of payment.

We admire your patience and would like to thank you for your co-operation.

Thank you for being our valuable customer. Have a pleasant day ahead.

Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative

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Comments

AjitsDwivedi

from Jabalpur, Madhya Pradesh

I have booked ticket by book my show but we are unable to show this movie on personal problem kindly request you to please help my refund amount.

BookMyShow Customer Care's response, May 2, 2017

Verified Support

Hi Ajit,

We do understand your view on this situation. When you book a ticket on our website, there are stages where you confirm your booking on the order summary page. Once you proceed to payment and the booking is confirmed, the seats are blocked at the cinema's end. We being ticket aggregates have to abide by the rules laid by the cinemas and hence cannot exchange, refund, cancel or make any manual modifications on a confirmed booking as cinemas do not have a cancellation policy.

Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative

Chandhini bala

from Kumaralingam, Tamil Nadu

Sir.
I have booked tickets on Saturday 15. 2017.
Amount 311. Detected from my account. But not received any tickets confirmation. Please refund the money.
Account no.[protected].
Please do the needfull

Paid from debit card.
Please refund the money

BookMyShow Customer Care's response, May 2, 2017

Verified Support

Hi Chandhini,

We request you to send in your contact details used for the booking to helpdesk@bookmyshow.com or you can call us on 022 - 39895050 or 022 - 61445050 and also connect with us via Live Chats

Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative