[Resolved]  RBL Bank — Worst customer service! Never connect a call with executive

Address:110092
Website:rblbank.com

I had a worst experience with it. I will never recommend to anyone for bank account or credit card. They hold customers money for a long time (15 days) if any payment fails or back. Where other bank back money within 5 working days.in now a days. These guys are so careless never connect a call with executive.

Worst customer service. Never connect to call with customer care.

Name - anurag singh patel
Mo - [protected]
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Jul 9, 2017
Complaint marked as Resolved 
This issue were resolve but their customer service still worst!
RBL Bank customer support has been notified about the posted complaint.
Jun 24, 2017
Abdul sayeed shaikh's response
Sir I want my credit card statement to my email id so I am calling to customer care but there we don't get connect to talk with customer care
Complaint comments 

Comments

Hello sir
I have made my credit card payment of rs 21284 by net banking. But there is amount is not update at my credit card bill and amount rs 21284 is debited from my bank account. Please help today is my due date. I have to call customer care from 2 days but I haven't contact with you. Kindly help me

I am calling to customer to talk with some but only recoded voice is coming
Anuragforovers's [Complaint's author] reply, Sep 16, 2017
One of the Fraud banking RBL Bank. My Card rewards points debits without any intimation.
As i already told worst Customer care executives in this bank. They also wants to try manipulate customers. As today call, One of the executive named anam transferred my call from banking system to credit card department but same there call not go through any executive. I am completely disappointed with RBL Bank. Never suggest to anyone for taking card from RBL.

Is the proper way of dealing customers?
had a worst experience with it. I will never recommend to anyone for bank account or credit card. They hold customers money for a long time (15 days) if any payment fails or back. Where other bank back money within 5 working days.in now a days. These guys are so careless never connect a call with executive.

One of the Fraud banking RBL Bank. My Card rewards points debits without any intimation.
Don't take rbl credit card they cut the amount unnecessarly

Worst customer service. Never connect to call with customer care.

I have use 1300 rupees and they will cut additional 300 rupees. And I have pay 100 rupees once see my transaction Msg u will get an about rbl credit card fraud I'll upload transaction msgs

I requested through email to close my credit card but no response from bank.
Very very worst service of this company, no proper channel to speak ccare
none of ccare number working correctly and there are no option to directly communicate to their customer care representative, i am strongly say this type of service they are doing to make harassment to the customer once you avail their service. in fact if you connected their representative teach us how to use online banking, now days people have lots of experience to manage their E-Banking.
simple changing a tpin you will never get your OTP with stipulated time and it says time out, what kind of service this bank provide, first they have to understand what standard maintain by other banking domain.
Customer Care Service is very bad and Worst.
RBL bank has poor customer service. When I reported fraudulent transaction that happened in my credit card these guys are bluntly refusing to take up my complaint. They claim OTP was enabled and I am bound to pay for the money lost. Raised FIR, raised dispute but it’s really waste. They don’t secure credit cards nor check with customer to approve any transaction that is suspicious

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    RBL Bank Phone
    +91 22 4302 0600 [Corp Office]
    +91 22 6115 6300 [Banking Queries]
    +91 23 1265 0981 [Admin Office]
    RBL Bank Address
    Mahavir, Shri Shahu Market Yard, Kolhapur, Maharashtra, India - 416005
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