[Resolved]  Cinepolis India — Bad service at cinepolis kochi

Address:Ernakulam, Kerala, 682035
Website:Www.cinepolisindia.com

Dear cinipolis team,

Hii am subin from cochin am a regular customer at cinipolis kochi that can check with my registered number ([protected])

I got a offer from cinipolis teams to my registered number that i mentioned above

But i don't get that offer from there because no one staffs don't know any awareness about this offer at cinipolis cochin
I contacted with maneger at there
He told me that " you jest watch the movie he will contact me in my seat and he takes my name and details
But he didn't contact me
After watching movie i contact him but they treat me like am coming for food and that offer
This is too bad for cinepolis

Sent from my iphone
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Aug 1, 2017
Complaint marked as Resolved 
Cinepolis India customer support has been notified about the posted complaint.
Verified Support
Jul 01, 2017
Cinepolis India Customer Care's response
Dear Customer (Subba143),

This is to inform you that this offer is valid only on UPI transactions with an amount of above Rs 250 /- .

Regards,
Team Cinepolis.
Complaint comments 

Comments

Sir, we had purchased ticket on line on july 1st for malayalam movie in cochin by using my two debit cards.( paid each time 788.12 rs.Federal bank and Syndicate bank debit card).We did not get any information from Cinepolis .Money is debitted from my both accounts.Waiting for Cinepolis to credit money since we did not receive tickets
Cinepolis India Customer Care's response, Jul 11, 2017
Verified Support
Dear Customer (urviconcepts),

Sorry for the inconvenience. Kindly share your contact details, Email ID along with Cinema address at support@cinepolis.com so that our team can assist you.

Regards,
Team Cinepolis.
Cinepolis India Customer Care's response, Jul 20, 2017
Verified Support
Dear Customer (urviconcepts),

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinepolis.

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