[Resolved]  HDFC Bank — easy health /[protected] claim is not settled after 5 months

Address:	Raigad, Maharashtra, 410206
Website:	HDFCLIFE HEALTH CLAIM

Hello sir,
I have the policy no: 90355292, hdfc life easy health & claim number:[protected]
As per your hdfclife claim process i have applied the claim on 6th august 2017 for my illness, i have received 1st communication email note on 26 august2017 with the document received: 1: claim form 2:cancel cheque 3:photo id proof 4:discharge summary 5:hospital bill 6: lab report.
The pending documents are asked 1: consultation paper related copd & hypertension since detection including 1st consultation paper 2:complete set of indoor case paper with admission & history sheet, tpr/bp chart, dully attested with hospital authority. 3:consultation paper prior to admission in hospital & referral letter to appollo hospital.
I have send the pending documents on 18/9/2017 to hdfclife mahalakshmi branch by the courier (Professional courier) pod number:[protected] from your hdfclife panvel branch.
Again i have received the communication note on 26 september2017 same as before without mentioning the pending document received or not which is send on 18/9/2017.
Your communicating staff admitted that they received the courier send on 18/9/2017.
My requirement is that if they received the courier then what the documents they received they must display as per the 1st note. Your responsible staff is failure to display the documents & closing the file without intimating (No email or call). Totally irresponsible among their duties replying (Comment) that due to insufficient documents, we are closing the file.
And after long email communicaions still they are replying "to enable us to process your claim, kindly submit the pending documents."
What is this? Is this the your motto to say the people "sar utha ke jiyo".
Regards,
Mahesh
Claim number:[protected]