Kenstar — kenstar - geyser - kgs 15 ap5. g8pro | |||||
I purchased one kenstar gysyer model aquasplash 15 ltrs, product sl no. A[protected] vide invoice no. Bpj-s0007700 dated 15.10.17 from the dealer, patra electronics, bhubaneswar for an amount of rs.9000/ That at the time of installation, the product was found defective as the right side of the product was bent inside for 4/5 inches and the mechanic told me to replace it with in 4/5 days. That i made complaint to the company on 16.10.17 vide company complain no. Bhu [protected] and subsequent reminders were also sent on 21.10.17, 24.10.17, 28.10.17, 7.11.17, 15.11.17, 25.11.17, 27.11.17, 2.12.17 and 9.12.17. That the company mechanic physically inspected the productin oct 17, took photos of the defect product and requested me to sent the photos in his mobile no.[protected]. That since i could not get any response from the company, i sent one mail legal notice on12.11.17 to the company to refund the cost of the defective product along with incidental charges for legal consultation with in 15 days and i warned if no resolve is done, i shall take shelter in the court.. But, no response is received yet... Was this information helpful? | |||||
Kenstar customer support has been notified about the posted complaint. | |||||
7 Comments | |||||
Comments
Dear Pramod(PramodRath),
Sorry for the inconvenience. This is to inform you that your concern listed has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@vgmail.in and kindly mention your complaint no. in your subject line.
Thank You for your cooperation.
Regards,
Kenstar Customer Support Team
Sorry for the inconvenience. This is to inform you that your concern listed has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@vgmail.in and kindly mention your complaint no. in your subject line.
Thank You for your cooperation.
Regards,
Kenstar Customer Support Team
My address is 1829 a karnal haryana pl someone to attend the complaint.pl call before attending the complaint. Contact no is [protected].sarita sareen
I buy a jacuzzi kgs 10wsp gde 10ltr 2000wat gyser on 04-11-16 it's not working i complaine on 04-12-18 my comp. No. Kol [protected] till date my problem is not solved
zahid hussain
[protected]
kolkata
zahid hussain
[protected]
kolkata
It is very regret to note the utmost carelessness of the company towards its consumers...
Getting no effort by the company on my complaint lodged on 19.12.17 and and repeated on 22.12.17, 28.12.17, 31.12.17...and so on...
Disgusted with the useless and non-sense behavior of the company; not to take any reasonable response in the matter, I was constrained to take Legal Advise and Sent one REGISTERED LEGAL NOTICE to the company, which was duly acknowledged by the company in the 4 th week of Jan'17 and the company preferred to keep silent over the matter...
Alas...what more to do with the company but to go to the Consumer Forum for readdress with costs and damages...
I SINCERELY REQUEST ALL THE PURCHASERS FOR KENSTAR PRODUCT>>>PLEASE GO THROUGH THIS COMPLAINT AND JUDGE YOUR SELF ACCORDINGLY BEFORE PURCHASE ANY ITEM OF THIS COMPANY>>>>
Pramod Chandra Rath,
Bhubaneswar...ODISHA.
Product: KGS15APS.G8PRO..(Geyser)
Getting no effort by the company on my complaint lodged on 19.12.17 and and repeated on 22.12.17, 28.12.17, 31.12.17...and so on...
Disgusted with the useless and non-sense behavior of the company; not to take any reasonable response in the matter, I was constrained to take Legal Advise and Sent one REGISTERED LEGAL NOTICE to the company, which was duly acknowledged by the company in the 4 th week of Jan'17 and the company preferred to keep silent over the matter...
Alas...what more to do with the company but to go to the Consumer Forum for readdress with costs and damages...
I SINCERELY REQUEST ALL THE PURCHASERS FOR KENSTAR PRODUCT>>>PLEASE GO THROUGH THIS COMPLAINT AND JUDGE YOUR SELF ACCORDINGLY BEFORE PURCHASE ANY ITEM OF THIS COMPANY>>>>
Pramod Chandra Rath,
Bhubaneswar...ODISHA.
Product: KGS15APS.G8PRO..(Geyser)
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+91 17 2394 0404
Auto Cars Compound, Adalat Road, Aurangabad, Uttar Pradesh, India - 431005
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We are sorry for the experience you had. Please write to us about your problem along with your complaint ID or contact number at [protected]@vgmail.in and we will put all our efforts in trying to help you out.
In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg:[protected] for Delhi.
Regards,
Kenstar Customer Support Team
No response nor any attention was given so far...