State Bank Of India [SBI] — misuse of funds online - otp not received

Address:Chittoor, Andhra Pradesh
Website:SBI

My self ayyappasetti jaya subramanyam having savings account in sbi bank, cross road piler branch (Main branch) with account no
[protected] operating from 25 years

Recently i had a horrible experience which has shattered my trust on sbi bank reason his

Somebody have hacked my account online by misusing my funds as mentioned in below dates

14/12/2017 - they have transferred rs6000

15/12/2017 - they have transferred rs6000

28/12/2017 - they have transferred rs12000

29/12/2017 - they have transferred rs 6000

But worst thing is i have not recieved the otp or transaction sms, because of which i have lost the money

If at all i have recieved the sms or otp then i would have got alerted and blocked my card immediately

So bank should take complete responsibility and investigate get me the money back

Being customer from long years i expect sbi will do jsutice to me

Regards

Subramanyam
Tv9 reporter
3-240 2/3
Ajantha talkies
Piler
Mobile - [protected]
Email - [protected]@gmail.com
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State Bank of India [SBI] customer support has been notified about the posted complaint.
Feb 01, 2018
Updated by subramanyam123
I am withdrawing this complaint as we cam to know there is no fault by bank in this transaction

It was a mistake from our end only

Sorry for the inconvenience
Complaint comments 

Comments

I am ICICI Bank user I am use ATM machine SBI I am lost 6000 balance debit SBI ATM machine June 29 12 2017 lost my payment please request refund my balance please my account number[protected] ifce code ICIC0002354
Sir,
I have been trying since last few years ago, but unable to raise a new cheque book request online, rather its saying cheque book is not available for this account.
Please look into this and revert me on [protected]@gmail.com
or my mobile no [protected]
Thanks & regards
Ashish Kumar A/c no [protected]

State Bank of India Customer
My IRCTC SBI Platinum card application number:[protected]

My address given below,

Vill- Madandih, Po- Bartoria, Dist Purulia, Pin - 723121 ( W.B.)

Nera Raghunathpur.
State Bank of India [SBI] Customer Care's response, Jan 11, 2018
Verified Support
Dear Customer, Apologies for any inconvenience caused. We will get in touch with you soon to address your concern at the earliest. Although we would request you not to post your contact and card details publicly but mail us next time at sbicard_cares@sbicard.com.
State Bank of India [SBI] Customer Care's response, Jan 12, 2018
Verified Support
Dear Customer, We have been trying to contact you but unable to do so. Please call SBI card helpline or mail us at sbicard_cares@sbicard.com for further assistance

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